Retell AI experienced a major incident on January 22, 2026 affecting Web Call and Phone Call, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Web CallPhone Call
Update timeline
- investigating Jan 22, 2026, 11:37 PM UTC
We're aware of issues affecting multilingual transcription and are actively investigating.
- resolved Jan 22, 2026, 11:48 PM UTC
The issue appears to be resolved and multilingual transcription is recovering. We'll keep monitoring to ensure stability.