Resolved after 44 minutes, on December 30, 2025.
The fix is being pushed to the production, we are observing and monitoring the current system status.
Update timeline
- investigating Dec 30, 2025, 09:20 PM UTC
A recent code change introduced an issue in the ASR module that may cause some agents to go offline. We are working on a fix actively.
- investigating Dec 30, 2025, 09:20 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 30, 2025, 10:00 PM UTC
The fix is being pushed to the production, we are observing and monitoring the current system status.
- resolved Dec 30, 2025, 10:04 PM UTC
This incident has been resolved.
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