Resolved on March 4, 2026, affecting Web Call and Phone Call.
Between 1:25–2:08pm PT, a provider-side rate-limit configuration issue caused some TTS requests to be silently dropped. This issue has been resolved, and we are adding detection to make sure a fallback will be triggered if this happens again.
Affected components
Web CallPhone Call
Update timeline
- resolved Mar 04, 2026, 10:34 PM UTC
Between 1:25–2:08pm PT, a provider-side rate-limit configuration issue caused some TTS requests to be silently dropped. This issue has been resolved, and we are adding detection to make sure a fallback will be triggered if this happens again.
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Amazon Web Services