Retell AI incident

Certain calls are not being picked up in time

Minor Resolved View vendor source →

Retell AI experienced a minor incident on May 28, 2026 affecting Web Call and Phone Call, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 03:00 PM UTC
Resolved
May 28, 2026, 04:30 PM UTC
Duration
1h 29m
Detected by Pingoru
May 28, 2026, 03:00 PM UTC

Affected components

Web CallPhone Call

Update timeline

  1. investigating May 28, 2026, 04:37 PM UTC

    Many calls are experiencing high latency, no pickup, or being dropped due to web socket connection issues. We are investigating now.

  2. resolved May 28, 2026, 05:52 PM UTC

    This incident has been resolved. It was due to a connection issue in one of the data centers for the telephony provider. We are adding more fallback routes there.