Retell AI incident

Certain calls are not being picked up in time

Resolved after 1 hour 29 minutes, affecting Web Call and Phone Call, on May 28, 2026.

resolved May 28, 2026, 05:52 PM UTC

This incident has been resolved. It was due to a connection issue in one of the data centers for the telephony provider. We are adding more fallback routes there.

Started: May 28, 2026, 03:00 PM UTC
Resolved: May 28, 2026, 04:30 PM UTC
Duration: 1h 29m
Detected by Pingoru: May 28, 2026, 03:00 PM UTC

Affected components

Web CallPhone Call

Update timeline

investigating May 28, 2026, 04:37 PM UTC

Many calls are experiencing high latency, no pickup, or being dropped due to web socket connection issues. We are investigating now.
resolved May 28, 2026, 05:52 PM UTC

This incident has been resolved. It was due to a connection issue in one of the data centers for the telephony provider. We are adding more fallback routes there.

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