Retell AI incident

KB Retrieval and QA Failure

Resolved after 28 minutes, affecting QA and Knowledge Base, on April 13, 2026.

monitoring Apr 13, 2026, 11:47 PM UTC

The KB retrieval and QA experienced an issue due to an unintended code change. The issue has been resolved, and we are actively monitoring the systems to ensure continued stability.

Started
Apr 13, 2026, 11:47 PM UTC
Resolved
Apr 14, 2026, 12:15 AM UTC
Duration
28m
Detected by Pingoru
Apr 13, 2026, 11:47 PM UTC

Affected components

QAKnowledge Base

Update timeline

  1. monitoring Apr 13, 2026, 11:47 PM UTC

    The KB retrieval and QA experienced an issue due to an unintended code change. The issue has been resolved, and we are actively monitoring the systems to ensure continued stability.

  2. resolved Apr 14, 2026, 12:15 AM UTC

    This incident has been resolved.

Your product runs on more than Retell AI

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →