Retell AI incident

KB Retrieval and QA Failure

Minor Resolved View vendor source →

Retell AI experienced a minor incident on April 13, 2026 affecting QA and Knowledge Base, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 11:47 PM UTC
Resolved
Apr 14, 2026, 12:15 AM UTC
Duration
28m
Detected by Pingoru
Apr 13, 2026, 11:47 PM UTC

Affected components

QAKnowledge Base

Update timeline

  1. monitoring Apr 13, 2026, 11:47 PM UTC

    The KB retrieval and QA experienced an issue due to an unintended code change. The issue has been resolved, and we are actively monitoring the systems to ensure continued stability.

  2. resolved Apr 14, 2026, 12:15 AM UTC

    This incident has been resolved.