Resolved after 1 hour 56 minutes, affecting Phone Call, on January 9, 2026.
The issue should have been resolved, we are closely monitoring the status.
Affected components
Phone Call
Update timeline
- investigating Jan 09, 2026, 09:26 AM UTC
Outbound calls are currently experiencing issues. Some users report receiving multiple calls from a single dial attempt, or agents being unable to hear audio. We are investigating the root cause.
- identified Jan 09, 2026, 09:58 AM UTC
The root cause has been traced to our telephony stack provider. The issue has been escalated to their support team, who are actively triaging the incident.
- monitoring Jan 09, 2026, 10:17 AM UTC
The issue should have been resolved, we are closely monitoring the status.
- resolved Jan 09, 2026, 10:26 AM UTC
The issue has been fixed
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