Retell AI experienced a minor incident on August 7, 2026 affecting Phone Call, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Phone Call
Update timeline
- identified Aug 07, 2026, 09:55 PM UTC
Due to issues with an upstream provider, we are seeing connection issues for a portion of inbound calls. This is not widespread.
- monitoring Aug 07, 2026, 10:16 PM UTC
Service should be back to normal. We are continuing to monitor to ensure stability.
- resolved Aug 07, 2026, 10:22 PM UTC
This incident has been resolved.