Resolved after 2 hours 3 minutes, affecting Web Call and SMS chat and 1 more, on June 22, 2026.
A fix is being deployed; we are actively monitoring.
Affected components
Web CallSMS chatPhone CallAPI chat
Update timeline
- identified Jun 22, 2026, 08:01 AM UTC
Due to a recent regression, AI calls and chats powered by GPT-4o and GPT-4o mini are currently unavailable. Our team is working to restore service as quickly as possible.
- monitoring Jun 22, 2026, 08:16 AM UTC
A fix is being deployed; we are actively monitoring.
- resolved Jun 22, 2026, 09:03 AM UTC
The incident has been resolved
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Amazon Web Services