Retell AI incident

Chats and calls unavailable for GPT-4o and 4o-mini

Minor Resolved View vendor source →

Retell AI experienced a minor incident on June 22, 2026 affecting Web Call and SMS chat and 1 more component, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2026, 07:00 AM UTC
Resolved
Jun 22, 2026, 09:03 AM UTC
Duration
2h 3m
Detected by Pingoru
Jun 22, 2026, 07:00 AM UTC

Affected components

Web CallSMS chatPhone CallAPI chat

Update timeline

  1. identified Jun 22, 2026, 08:01 AM UTC

    Due to a recent regression, AI calls and chats powered by GPT-4o and GPT-4o mini are currently unavailable. Our team is working to restore service as quickly as possible.

  2. monitoring Jun 22, 2026, 08:16 AM UTC

    A fix is being deployed; we are actively monitoring.

  3. resolved Jun 22, 2026, 09:03 AM UTC

    The incident has been resolved