Project44 Outage History

Dear Valued Customer, We are currently investigating an issue impacting TrackOS in our North America Production environment. Customers may experience delays in shipment Tracking updates in Ocean which is partially impacted. The product remains partially available, but update processing is slower than expected. Our team is actively working to resolve the issue and restore full service as quickly as possible. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected].

Dear Valued Customer, We are currently investigating an issue impacting TrackOS in our North America Production environment. Customers may experience delays in shipment Tracking updates in Ocean which is partially impacted. The product remains partially available, but update processing is slower than expected. Our team is actively working to resolve the issue and restore full service as quickly as possible. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected].

Dear Valued Customer, We are currently experiencing a partial service disruption impacting ocean tracking data retrieval for the "Yang Ming" carrier through open connection. While customers using direct connections with "Yang Ming" carrier are unaffected. Our team is actively working on a fix to restore full data availability. We apologize for any inconvenience and appreciate your understanding as we work to resolve this issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Best Regards, Customer Support

Dear Valued Customer, Our engineering team is actively analyzing the issue to identify the root cause and restore full data availability as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding while we continue to work toward resolution. As an organization, we remain committed to delivering reliable and high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Best Regards, Customer Support

Dear Valued Customer, We'd like to inform you that we are currently experiencing an issue with the AI Disruption Navigator. We have not been receiving updates from our external data source provider. As a result, you may notice some missing news events within the AI Disruption Navigator. Our team has already reached out to our data source provider and we are actively working with them to restore the connection as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Best regards, Customer Support

Dear Valued Customer, We are currently experiencing a partial disruption impacting our Last Mile services. Some shipments are not being indexed into the platform, resulting in users being unable to search for affected shipments within the user interface. Our team is actively investigating the issue to restore full functionality as quickly as possible. We appreciate your patience and apologize for any inconvenience. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support.

Dear Valued Customer, We are currently experiencing a service disruption impacting Movement Shipment Visibility within the North America Production environment. Customers may be unable to view or filter shipments in the Movement platform at this time. Our engineering team is actively investigating the issue and working diligently to restore full functionality as soon as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the matter. project44 remains committed to delivering reliable and high-availability services to our customers.If you have any questions or require immediate assistance, please contact us at [email protected] Best Regards Customer Support

Dear Valued Customer, We are currently experiencing a partial service disruption impacting our Visibility platform in the North America Production environment. Customers may notice that tracking updates are delayed by approximately one hour. Our team is actively investigating the issue and working to restore normal update frequency as quickly as possible. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Best Regards Customer Support

Dear Valued Customer, We are currently experiencing a partial service disruption affecting our Truckload product in the North America production environment. Customers may notice delays in milestone update latencies. Our engineering team is actively investigating the root cause and working diligently to restore full functionality as quickly as possible. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].

We are currently investigating this issue.

Dear Valued Customer, We are currently experiencing an issue affecting our Truckload Visibility service in the North America production environment. As a result, customers may face difficulties accessing real-time truckload visibility. Our engineering team is actively investigating the root cause and working diligently to restore full functionality as quickly as possible. Best Regards Customer Support project44

Dear valued Customer, We have been informed that CMA CGM is experiencing issues where their API access is currently disturbed. Their team is actively working to resolve the issue as quickly as possible. Incident start: 18th of September 2025, 14:50 PM UTC As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to [email protected]. Best regards, Customer Support project44

Dear Valued Customer, We are currently experiencing a partial service disruption affecting our Ocean visibility platform in the North America production environment. Due to a delay in our data processing system, customers may see shipment and milestone updates appear several hours later than expected. Our team is actively working to resolve this issue and restore normal processing speeds as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work to address the issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Best Regards, Customer Support

Dear Valued Customer, Our engineering team is currently investigating a partial disruption to our Ocean Visibility platform in the North America environment. Shipment and milestone updates may be delayed by several hours. We appreciate your patience as we work to restore normal processing speeds as quickly as possible. We'll share more updates as we learn more. We apologize for any inconvenience this may cause and appreciate your patience as we work to address the issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected].

Dear Customer, We are currently experiencing a critical outage affecting all modes except Last Mile in our North America production environment. As a result, customers are unable to submit shipment changes or initiate new shipments, and tracking events are not being processed at this time. Our engineering teams are actively investigating and working to restore full service as quickly as possible. We sincerely apologize for the disruption and appreciate your patience as we work towards resolution. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Best Regards, Customer Support

Dear Valued Customer, We are currently experiencing a service outage affecting the Full Truckload (FTL) product, which has resulted in unavailable FTL visibility for customers across the North America (NA) and European Union (EU) regions. Our engineering teams are actively investigating the root cause and working urgently to restore service as quickly as possible. We apologize for the disruption this may cause to your operations and will provide updates as soon as more information is available. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

Dear Valued Customer, We are currently experiencing delays in populating positions for ocean shipments on the Movement platform in the EU environment, which may result in slower updates to position information for affected shipments. Our engineering team is actively investigating and working to restore normal update times. We will continue to share updates as more information becomes available. As always, we remain committed to providing reliable and high-availability services. If you have any questions, please contact us at [email protected].

Dear Valued Customer, We are currently experiencing delays in updates related to Ocean Door-to-Door visibility and Terminal Visibility services. Our engineering team is actively investigating the issue and addressing it as a top priority. We are committed to resolving this as swiftly as possible and will continue to keep you informed as more information becomes available. We sincerely appreciate your patience and understanding during this time. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to [email protected].

Dear valued Customer, We have been informed that CMA CGM is experiencing issues with their Eventhub service, which may cause delays in sending events. Their team is actively working to resolve the issue as quickly as possible. Incident start: 23rd of July 2025, 06:30 AM UTC As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to [email protected]. Best regards, Customer Support project44