Project44 incident
Delay in Ocean Carrier Updates - Global Regions
Project44 experienced a minor incident on September 21, 2025 affecting Ocean Carrier, lasting 1d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 21, 2025, 03:32 PM UTC
Dear Valued Customer, We are currently investigating a data latency issue impacting ONE carrier. Customers may experience delays in receiving the latest tracking updates. Our engineering team is actively working to resolve the issue. As an organization, we are committed to providing reliable, high-availability service to our customers. If you have any questions, please do not hesitate to contact [email protected]. Best regards, Customer Support
- investigating Sep 21, 2025, 03:35 PM UTC
We are currently investigating this issue.
- identified Sep 22, 2025, 03:36 AM UTC
Dear Valued Customer, We've identified the issue causing tracking delays for one carrier. Our engineering team is working on a fix.We appreciate your patience as we work to restore normal processing speeds as quickly as possible. As an organization, we are committed to providing reliable, high-availability service to our customers. If you have any questions, please do not hesitate to contact [email protected].
- identified Sep 22, 2025, 06:16 PM UTC
Dear Valued Customer, The changes have been successfully deployed to production. We are actively monitoring to ensure everything is functioning as expected. Our team is keeping a close watch to maintain stability and performance. We appreciate your patience and understanding. If you have any questions, please contact us at [email protected]. Best regards, Customer Support
- monitoring Sep 22, 2025, 06:17 PM UTC
Dear Valued Customer, The changes have been successfully deployed to production. We are actively monitoring to ensure everything is functioning as expected. Our team is keeping a close watch to maintain stability and performance. We appreciate your patience and understanding. If you have any questions, please contact us at [email protected]. Best regards, Customer Support
- resolved Sep 22, 2025, 11:41 PM UTC
Dear Valued Customer, We are pleased to inform you that the issue affecting Ocean tracking updates via the ONE carrier API has been successfully resolved. All services are now functioning as expected, and tracking updates are being processed without interruption. We sincerely appreciate your patience and understanding while this matter was being addressed. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].