Project44 incident

TrackOS: Delays in Shipment Tracking Updates on North America Production

Minor Resolved View vendor source →

Project44 experienced a minor incident on December 10, 2025 affecting Tracking API, lasting 7h 22m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2025, 11:28 AM UTC
Resolved
Dec 10, 2025, 06:51 PM UTC
Duration
7h 22m
Detected by Pingoru
Dec 10, 2025, 11:28 AM UTC

Affected components

Tracking API

Update timeline

  1. investigating Dec 10, 2025, 11:28 AM UTC

    Dear Valued Customer, We are currently investigating an issue impacting TrackOS in our North America Production environment. Customers may experience delays in shipment Tracking updates in Ocean which is partially impacted. The product remains partially available, but update processing is slower than expected. Our team is actively working to resolve the issue and restore full service as quickly as possible. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected].

  2. investigating Dec 10, 2025, 11:50 AM UTC

    Dear Valued Customer, We are currently investigating an issue impacting TrackOS in our North America Production environment. Customers may experience delays in shipment Tracking updates in Ocean which is partially impacted. The product remains partially available, but update processing is slower than expected. Our team is actively working to resolve the issue and restore full service as quickly as possible. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected].

  3. monitoring Dec 10, 2025, 01:36 PM UTC

    Dear Valued Customer, Our engineering team has confirmed that there are currently no delays in Ocean shipment tracking updates. We are continuing to monitor the system closely to ensure everything remains stable and performs as expected. We sincerely appreciate your patience and understanding during this time. At project44, we remain dedicated to delivering reliable, high-availability services and a seamless experience for our customers. If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected].

  4. resolved Dec 10, 2025, 06:51 PM UTC

    Dear Valued Customer, The issue has been resolved, and the system is now functioning as expected. As an organization, we remain committed to delivering reliable, high-availability services to all our customers. Should you have any questions or require further assistance, please feel free to contact us at [email protected]. Regards, Customer support