Project44 incident
Disruption in Appointment Manager - NA and EU region
Project44 experienced a minor incident on September 26, 2025 affecting NA - Appointment Manager and EU - Appointment Manager, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 26, 2025, 08:56 AM UTC
Dear Valued Customer, We are currently experiencing a issue impacting the Appointment Manager in our North America and European region . As a result, customers are unable to access or manage slots through the Appointment Manager Calendar UI. Our Engineering team has started a roll-back to restore normal operations, and we are working with the highest priority to resolve this issue. We understand how important these services are to your operations, and we appreciate your patience as we work quickly to resolve the problem. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support
- resolved Sep 26, 2025, 09:23 AM UTC
Dear Valued Customer, Our engineering team has successfully implemented a fix. The issue is now resolved, and the system is functioning as expected. If you have any questions, please don’t hesitate to reach out to [email protected].