Project44 incident
Ocean Tracking – Partial Service Disruption for Yang Ming Carrier(Global)
Project44 experienced a minor incident on November 3, 2025 affecting Ocean Carrier, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 03, 2025, 12:48 PM UTC
Dear Valued Customer, We are currently experiencing a partial service disruption impacting ocean tracking data retrieval for the "Yang Ming" carrier through open connection. While customers using direct connections with "Yang Ming" carrier are unaffected. Our team is actively working on a fix to restore full data availability. We apologize for any inconvenience and appreciate your understanding as we work to resolve this issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Best Regards, Customer Support
- investigating Nov 03, 2025, 07:39 PM UTC
Dear Valued Customer, Our engineering team is actively analyzing the issue to identify the root cause and restore full data availability as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding while we continue to work toward resolution. As an organization, we remain committed to delivering reliable and high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Best Regards, Customer Support
- identified Nov 04, 2025, 04:14 PM UTC
Dear Valued Customer, Our engineering team has identified the cause of the issue, We are actively working to fix the problem and restore full data availability as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding while we work toward a resolution. As an organization, we remain committed to delivering reliable and high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Best Regards, Customer Support
- monitoring Nov 05, 2025, 10:42 AM UTC
Dear Valued Customer, We experienced a temporary disruption that caused a delay in tracking updates for the Yang Ming carrier. Our engineering team has resolved the issue, and the service is now operating as expected. We will continue to monitor the system to ensure consistent performance. Best Regards, Customer Support
- resolved Nov 05, 2025, 02:17 PM UTC
Dear Valued Customer, We would like to inform you that the issue has been fully resolved, and the system is now operating as expected. Best regards, Customer Support