Project44 incident
Last Mile and Truckload Tracking Service Outage - North America Region
Project44 experienced a critical incident on October 20, 2025 affecting Data API and Orders API and 1 more component, lasting 19h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 09:10 AM UTC
Dear Valued Customer, One of our third-party service providers, Amazon Web Services (AWS), is currently experiencing a service outage that is impacting the Last Mile mode and Truckload Tracking in our North America production environment. As a result, Last Mile customers may experience difficulties logging into the platform and could encounter delays in receiving updates due to data not being processed in real time. Additionally, customers may see delayed tracking updates for Truckload shipments. Our Engineering teams are actively collaborating with AWS to restore full functionality as quickly as possible. We understand the critical nature of this disruption and sincerely apologize for any inconvenience it may cause. You can follow AWS’s service status updates here: https://health.aws.amazon.com/health/status Best Regards Customer Support
- monitoring Oct 20, 2025, 10:10 AM UTC
Dear Valued Customer, AWS services have recovered, and our Engineering team has confirmed that our systems are also stabilizing. The Last Mile platform should now be fully accessible. Our team continues to closely monitor the situation to ensure sustained stability and optimal performance. Best Regards Customer Support
- monitoring Oct 20, 2025, 03:32 PM UTC
We are continuing to monitor for any further issues.
- identified Oct 20, 2025, 03:39 PM UTC
Dear Valued Customer, We wanted to inform you that our Last Mile Public APIs, including the PDD API, are still inoperative due to the ongoing global AWS outage.Our Last Mile Engineering team is actively working to identify a solution, while also monitoring AWS’s public updates. We’ll continue to keep you informed as the situation evolves. Thank you for your patience and understanding. If you require any immediate assistance, please don’t hesitate to reach out by creating a ticket at [email protected]. Best Regards Customer Support
- identified Oct 20, 2025, 04:16 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2025, 06:10 PM UTC
Dear Valued Customer, We are pleased to inform you that the Last Mile Public APIs, including the PDD API, are now stable. Our monitoring indicates that all services are operating normally. The Last Mile Engineering team continues to closely monitor the systems to ensure sustained stability. We sincerely appreciate your patience and understanding during this incident. If you experience any issues or need immediate assistance, please contact us by creating a ticket at [email protected] Best Regards Customer Support
- resolved Oct 21, 2025, 04:30 AM UTC
Dear Valued Customer, We would like to inform you that the issue has been fully resolved, and all services are now operating as expected. We sincerely appreciate your patience and understanding during this time, and we thank you for your continued trust in us. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Best Regards Customer Support