Project44 Outage History

Project44 degraded · 1 active incident View live status →

Project44 had 55 outages in the last 2 years totaling 1346h 40m of downtime — averaging 2.3 incidents per month.

There were 55 Project44 outages since September 19, 2025 totaling 1346h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.project44.com

Minor September 17, 2026

Collaboration Tab Degraded in Movement - NA

Detected by Pingoru
Sep 17, 2026, 08:41 PM UTC
Resolved
Sep 19, 2026, 01:55 AM UTC
Duration
1d 5h
Affected: NA - Movement
Timeline · 3 updates
  1. investigating Sep 17, 2026, 08:41 PM UTC

    Dear Valued Customer, We are currently experiencing an issue with the Collaboration tab in the Movement platform in NA Production, resulting in task interactions failing or being slow intermittently. Our engineering team is actively investigating and treating this as a priority. We will continue to provide updates here as they become available. Regards, Customer Support.

  2. monitoring Sep 17, 2026, 09:08 PM UTC

    Dear Valued Customer, We identified the underlying issue affecting the Collaboration tab in the Movement platform in NA Production and have applied a fix. Task interactions should now be working as expected, and we are continuing to monitor closely to ensure the issue does not recur. We apologise for any inconvenience this may have caused. Regards, Customer Support.

  3. resolved Sep 19, 2026, 01:55 AM UTC

    Dear Valued Customer, We are pleased to inform you that the issue affecting Collaboration tasks has been successfully resolved. Collaboration tasks are now processing as expected, and the service is operating normally. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue. We remain committed to providing reliable and high-availability services to our customers. f you have any questions or require further assistance, please do not hesitate to reach out to [email protected]. Best regards, Customer Support

Read the full incident report →

Minor September 16, 2026

FTP Service Issue – EU Production

Detected by Pingoru
Sep 16, 2026, 12:20 PM UTC
Resolved
Sep 17, 2026, 04:02 PM UTC
Duration
1d 3h
Affected: Tracking API
Timeline · 2 updates
  1. monitoring Sep 16, 2026, 12:20 PM UTC

    Dear Valued Customer, We are currently monitoring an issue affecting tracking data for some Truckload shipments in the EU Production environment. Some shipments tracked using License Plates may experience delays or temporary gaps in their tracking update. The number of affected shipments is expected to be only a small fraction of the total truckload shipments. Our Engineering team is actively monitoring the situation and working to ensure tracking data is restored and processed as expected. We will continue to provide updates as more information becomes available. As an organization, we remain committed to providing reliable and high-availability services to our customers. In case of any questions or if you require further assistance, please do not hesitate to reach out to [email protected]. Best regards, Customer Support

  2. resolved Sep 17, 2026, 04:02 PM UTC

    Dear Valued Customer, We are pleased to inform you that the issue affecting tracking data for some Truckload shipments in the EU Production environment has been successfully resolved. Tracking updates for shipments tracked using License Plates are now being processed as expected, and the service is operating normally. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue. As an organization, we remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please do not hesitate to reach out to [email protected]. Best regards, Customer Support

Read the full incident report →

Minor September 15, 2026

Last Mile: Platform Update Delays – Global

Detected by Pingoru
Sep 15, 2026, 10:05 PM UTC
Resolved
Sep 15, 2026, 10:17 PM UTC
Duration
12m
Affected: Data APIData APIOrders APIOrders APIShipments APIShipments APICase Service APICase Service APITracking PageTracking PageApplicationApplicationConvey WebsiteConvey WebsiteCarrier Connections (Upstream Network)Carrier Connections (Upstream Network)ProcessingProcessingSFTPSFTPData IngestionData IngestionPredictive Delivery Date APIUOV APIUOV API
Timeline · 2 updates
  1. identified Sep 15, 2026, 10:05 PM UTC

    Dear Valued Customer, We are currently investigating an issue impacting Last Mile tracking across our Global environment. Our internal systems are currently partially unavailable, which may result in errors or delays when accessing Last Mile APIs/platform. As a result, customers may experience delays in seeing new tracking updates reflected in the platform for some Last Mile shipments. Our team is actively investigating the issue and working toward a resolution to restore full service and timely tracking updates as quickly as possible. We will continue to closely monitor the situation and provide further updates as progress is made. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or require further assistance, please don't hesitate to contact us at [email protected]. Regards, Customer Support

  2. resolved Sep 15, 2026, 10:17 PM UTC

    Dear Valued Customer, Our internal systems experienced partial unavailability, which resulted in errors or delays when accessing Last Mile APIs/platform, causing delays in tracking updates reflecting in the platform for some Last Mile shipments. We are pleased to confirm that this issue has been resolved and full service has been restored. Tracking updates are now reflecting normally on the platform. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or require further assistance, please don't hesitate to contact us at [email protected]. Regards, Customer Support

Read the full incident report →

Minor September 15, 2026

TrackOS: Shipment Tracking Delays – North America Production

Detected by Pingoru
Sep 15, 2026, 08:57 AM UTC
Resolved
Sep 15, 2026, 12:35 PM UTC
Duration
3h 37m
Affected: Tracking APITracking APITracking API
Timeline · 2 updates
  1. identified Sep 15, 2026, 08:57 AM UTC

    Dear Valued Customer, We are currently investigating an issue impacting Ocean and Truckload tracking in the North America Production environment. Customers may experience delays in receiving tracking updates for some Ocean and Truckload shipments. Our team has identified the root cause and is actively working on a resolution to restore timely tracking updates and full service. We will continue to closely monitor the situation and provide further updates as progress is made. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or require further assistance, please don’t hesitate to contact us at [email protected]. Regards, Customer Support

  2. resolved Sep 15, 2026, 12:35 PM UTC

    Dear Valued Customer, The issue impacting Ocean and Truckload tracking in the North America Production environment has been resolved, and tracking updates are now processing as expected. As an organization, we remain committed to delivering reliable, high-availability services to all our customers. Should you have any questions or require further assistance, please feel free to contact us at [email protected]. Best Regards, Customer Support

Read the full incident report →

Minor September 13, 2026

Air Shipment Tracking Updates Delayed – NA Production

Detected by Pingoru
Sep 13, 2026, 08:46 AM UTC
Resolved
Sep 13, 2026, 02:38 PM UTC
Duration
5h 51m
Affected: Tracking API
Timeline · 2 updates
  1. investigating Sep 13, 2026, 08:46 AM UTC

    Dear Valued Customer, We are currently experiencing an issue affecting Air Tracking in the North America Production environment. Some air shipments may experience delays in receiving tracking updates at this time. Our team is identifying the issue and actively working to resolve the issue and restore timely tracking updates. We will continue to monitor the situation closely and provide further updates as we make progress. We appreciate your patience and understanding while we work to resolve this matter. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or require further assistance, please don't hesitate to contact us at [email protected]. Regards, Customer Support

  2. resolved Sep 13, 2026, 02:38 PM UTC

    Dear Valued Customer, The issue impacting Air Tracking in the North America Production environment has been fully resolved. Tracking updates for air shipments are now processing normally, and all systems are operating as expected. Our teams have verified that the affected services have returned to normal operation, with no further impact observed. Thank you for your patience, understanding, and cooperation. We remain committed to delivering reliable, high-availability services to support your operations. If you experience any further issues or have questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

Read the full incident report →

Minor September 10, 2026

AI Disruption Navigator Experiencing Partial Impact

Detected by Pingoru
Sep 10, 2026, 06:26 PM UTC
Resolved
Sep 17, 2026, 08:32 AM UTC
Duration
6d 14h
Affected: AI Disruption Navigator
Timeline · 3 updates
  1. investigating Sep 10, 2026, 06:26 PM UTC

    Dear Valued Customer, We are currently experiencing an issue with the AI Disruption Navigator in NA Production, resulting in customers being unable to read more about disruption events. This has been classified as an incident. Our engineering team is actively investigating and treating this as a priority. We will continue to provide updates here as they become available. Regards, Customer Support

  2. identified Sep 10, 2026, 10:09 PM UTC

    Dear Valued Customer, We would like to inform you that the issue affecting the AI Disruption Navigator has been identified, and our team is actively working with our partners to implement a resolution. We apologize for any inconvenience this may have caused and sincerely appreciate your patience as we work to resolve this promptly. We will continue to keep you updated as progress is made. Regards, Customer Support

  3. resolved Sep 17, 2026, 08:32 AM UTC

    Dear Valued Customer, We are pleased to confirm that the issue affecting the AI Disruption Navigator in NA Production has been resolved. Customers should now be able to read more about disruption events as expected, and full service has been restored. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or require further assistance, please don't hesitate to contact us at [email protected]. Regards, Customer Support

Read the full incident report →

Major September 1, 2026

Disptach Request Failing

Detected by Pingoru
Sep 01, 2026, 04:53 PM UTC
Resolved
Sep 01, 2026, 06:20 PM UTC
Duration
1h 27m
Affected: Visibility Operations Center (VOC)Dispatch APIDocuments APIRating APITracking API
Timeline · 4 updates
  1. investigating Sep 01, 2026, 04:53 PM UTC

    Dear Valued Customer, We are currently experiencing an issue with the Dispatch module in NA Production, resulting in dispatch requests failing for multiple customers. This has been classified as an incident. A roll-back is currently in progress to resolve the issue, and our engineering team is treating this as a priority. We will continue to provide updates here as they become available. Regards,

  2. monitoring Sep 01, 2026, 05:03 PM UTC

    Dear Valued Customer, A fix has been implemented and we are monitoring the results. We have deployed a roll-back for the Dispatch issue in NA Production and are closely monitoring the system to confirm that dispatch requests are processing normally for all customers. We will provide a further update once we can confirm full resolution. Regards, Customer Support

  3. monitoring Sep 01, 2026, 05:23 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 01, 2026, 06:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 1, 2026

Shipment Shared-Visibility Degraded for Carrier Tenants

Detected by Pingoru
Sep 01, 2026, 04:45 PM UTC
Resolved
Sep 01, 2026, 09:51 PM UTC
Duration
5h 5m
Affected: NA - Carrier VOCCarrier VOCCarrier VOCEU - Carrier VOC
Timeline · 5 updates
  1. investigating Sep 01, 2026, 04:45 PM UTC

    Dear Valued Customer, We are currently experiencing an issue with the movement platform effecting the NA region where in the carriers users do not have shared-visibility into shipments that have been shared with the carrier tenant for visibility purposes. Our engineering team is investigating this issue as a priority, and we will provide updates here as they become available. Regards, Customer Support

  2. investigating Sep 01, 2026, 05:21 PM UTC

    Dear valued customer, Our engineering team has identified the issue and is actively working on a fix. We will continue to provide updates here as further progress is made. Regards, Customer Support

  3. identified Sep 01, 2026, 05:21 PM UTC

    Dear Valued Customer, Our engineering team has identified the issue and is actively working on a fix. We will continue to provide updates here as further progress is made. Regards, Customer Support

  4. monitoring Sep 01, 2026, 06:27 PM UTC

    Dear valued customer, Our engineering team has implemented a fix and is now reprocessing the shipments that require reprocessing for shared visibility. We will update here once this has been resolved. Regards, Customer Support

  5. resolved Sep 01, 2026, 09:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 26, 2026

Container Track & Trace (CTT) – Partial Service Disruption

Detected by Pingoru
Aug 26, 2026, 11:41 AM UTC
Resolved
Aug 27, 2026, 09:25 AM UTC
Duration
21h 43m
Affected: Track & Trace APITrack & Trace API
Timeline · 3 updates
  1. investigating Aug 26, 2026, 11:41 AM UTC

    Dear Valued Customer, We are currently experiencing a disruption affecting the Container Track & Trace (CTT) system, which may impact customers using CTT services. We sincerely apologize for any inconvenience this may cause. Our engineering team is actively investigating the issue and working to resolve it as quickly as possible. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Thank you for your continued trust. Best Regards, Customer Support

  2. monitoring Aug 26, 2026, 04:59 PM UTC

    Dear Valued Customer, Our engineering team has identified the cause of the disruption affecting the Container Track & Trace (CTT) system, and a resolution has been implemented. We are closely monitoring the system to ensure that services continue to operate as expected. We sincerely appreciate your patience and understanding as we work to restore normal service. We will continue to keep you informed and provide updates as more information becomes available. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Best Regards, Customer Support

  3. resolved Aug 27, 2026, 09:25 AM UTC

    Dear Valued Customer, The disruption affecting the Container Track & Trace (CTT) system has been resolved. Our engineering team has confirmed that the affected services have returned to normal, and we have verified that the Container Track & Trace (CTT) system is operating as expected. We sincerely apologize for any inconvenience this issue may have caused and greatly appreciate your patience and understanding while we worked to resolve it. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Thank you for your continued trust. Best Regards, Customer Support

Read the full incident report →

Minor July 27, 2026

Delay in Ocean Shipment Updates

Detected by Pingoru
Jul 27, 2026, 11:51 AM UTC
Resolved
Jul 28, 2026, 10:06 AM UTC
Duration
22h 15m
Affected: Track & Trace Web Application (CTT)Sailing Schedules Web Application (CSS)Track & Trace Web Application (CTT)Sailing Schedules Web Application (CSS)Track & Trace APISailing Schedules APITrack & Trace APISailing Schedules APITrack & Trace EngineSailing Schedules Data Delivery (FTP)Track & Trace EngineSailing Schedules Data Delivery (FTP)Sailing Schedules EngineSailing Schedules Engine
Timeline · 3 updates
  1. investigating Jul 27, 2026, 11:51 AM UTC

    Dear Valued Customer, We are currently experiencing a delay in the processing of ocean shipment data. As a result, shipment updates in Movement may be delayed. During this time, the latest shipment data will continue to be available in CTT; however, shipment updates displayed in Movement may be delayed. Our engineering team is actively investigating the issue and working to restore normal service. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Thank you for your patience and continued trust. Regards, Customer Support

  2. monitoring Jul 27, 2026, 05:29 PM UTC

    Dear Valued Customer, Our engineering team has identified the cause of the delay affecting ocean shipment data, and a resolution has been implemented. We are closely monitoring the system to ensure that services continue to operate as expected. We sincerely appreciate your patience and understanding as we work to resolve this issue. We will continue to keep you informed and provide updates as more information becomes available. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Best Regards, Customer Support

  3. resolved Jul 28, 2026, 10:06 AM UTC

    Dear Valued Customer, The issue causing delays in the processing of ocean shipment data has been resolved. Our engineering team has confirmed that processing has returned to normal, and shipment updates are now flowing as expected in both Movement and CTT. We have verified that the affected services are operating normally. We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience and understanding while we worked to resolve it. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Thank you for your continued trust. Best Regards, Customer Support

Read the full incident report →

Major July 8, 2026

Partial Service Disruption – Movement Login Issues (Some Customers)

Detected by Pingoru
Jul 08, 2026, 06:12 PM UTC
Resolved
Jul 09, 2026, 03:22 PM UTC
Duration
21h 9m
Affected: NA - Movement
Timeline · 3 updates
  1. investigating Jul 08, 2026, 06:12 PM UTC

    Dear Valued Customer, We are currently investigating an issue affecting Movement in the NA Production environment. Some customers using specific internet service providers (ISPs) may be unable to log in to Movement. Our engineering team is actively investigating the issue and working to identify the root cause. We apologize for the inconvenience and appreciate your patience as we work to restore normal service. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

  2. identified Jul 08, 2026, 08:01 PM UTC

    Dear Valued Customer, We are continuing to investigate an issue affecting Movement in the NA Production environment. Based on our investigation, we have narrowed the issue to customers using Spectrum as their internet service provider (ISP), who may be unable to log in to Movement. We are actively working with Spectrum to help resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work toward a resolution. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

  3. resolved Jul 09, 2026, 03:22 PM UTC

    Dear Valued Customer, The issue affecting Movement login in the NA Production environment has been resolved. Our investigation determined that the issue impacted some customers using specific internet service providers (ISPs). We have confirmed that affected users are now able to successfully log in to Movement, and service has been restored. We apologize for the inconvenience and appreciate your patience throughout this incident. If you continue to experience login issues, please contact **[[email protected]](mailto:[email protected])**. Best Regards, Customer Support Team

Read the full incident report →

Minor June 30, 2026

Temporary Service Disruption – YMS Driver Text Messaging

Detected by Pingoru
Jun 30, 2026, 07:53 PM UTC
Resolved
Jul 02, 2026, 03:51 AM UTC
Duration
1d 7h
Affected: NA - Yard Management (YMS)NA - Appointment Manager
Timeline · 3 updates
  1. investigating Jun 30, 2026, 07:53 PM UTC

    Dear Valued Customer, We are currently experiencing an issue affecting Driver Text Messaging in Yard Management (YMS). Customers may experience delays or failures in outbound SMS notifications to drivers. As a result, driver text messages may remain in a pending state and not be delivered. Current Status: Our engineering team is actively investigating the issue and working to restore the service as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

  2. monitoring Jul 01, 2026, 12:28 PM UTC

    Dear Valued Customer, Our Engineering team has implemented a fix for the Driver Text Messaging issue. The functionality is now operating normally, and we are actively monitoring the system to ensure continued stability. Regards, Customer Support Team

  3. resolved Jul 02, 2026, 03:51 AM UTC

    Dear Valued Customer, We are pleased to inform you that the issue affecting the Driver Text Messaging functionality has been fully resolved, and the service is now operating normally. Our engineering team identified the root cause of the issue and implemented the necessary corrective actions to restore full functionality. Users should now be able to send and receive driver text messages as expected without any further disruption. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding throughout this incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please do not hesitate to contact us at [email protected]. Best Regards, Customer Support Team

Read the full incident report →

Minor June 25, 2026

Start Tracking Not Working in the Drive View App

Detected by Pingoru
Jun 25, 2026, 05:19 PM UTC
Resolved
Jun 25, 2026, 05:45 PM UTC
Duration
25m
Affected: NA - DriveviewEU - Driveview
Timeline · 3 updates
  1. investigating Jun 25, 2026, 05:19 PM UTC

    Dear Valued Customer, We are currently investigating an issue affecting the Driveview App in the North America and Europe production environment, which is preventing drivers from starting tracking for shipments. The service is partially affected, and we are working to identify the root cause and restore full functionality as quickly as possible. At this time, shipment tracking initiation may be unavailable for some users. We appreciate your patience as we resolve this issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Best Regards Customer Support Team

  2. investigating Jun 25, 2026, 05:20 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 25, 2026, 05:45 PM UTC

    Dear Valued Customer, The issue affecting the DriveView App in the North America and Europe production environments has been resolved. Our team has implemented the necessary fixes, and the service has been fully restored. Drivers should now be able to successfully start tracking for shipments, and shipment tracking initiation is functioning as expected. We sincerely appreciate your patience and understanding while we worked to resolve this issue. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you continue to experience any issues or have any questions, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

Read the full incident report →

Minor May 8, 2026

CSS (Sailing Schedules) Unavailable

Detected by Pingoru
May 08, 2026, 10:55 AM UTC
Resolved
May 08, 2026, 12:14 PM UTC
Duration
1h 19m
Affected: Sailing Schedules Web Application (CSS)Sailing Schedules Web Application (CSS)Sailing Schedules APISailing Schedules APISailing Schedules Data Delivery (FTP)Sailing Schedules Data Delivery (FTP)Sailing Schedules EngineSailing Schedules Engine
Timeline · 2 updates
  1. identified May 08, 2026, 10:55 AM UTC

    Dear valued Customer, We are currently experiencing a global outage affecting the CSS (Sailing Schedules) product. As a result, CSS is currently unavailable. Our team has identified the root cause of the issue and is actively working to restore service. We will provide further updates as soon as the service is back online. We apologize for any inconvenience this may cause and appreciate your patience as we resolve the issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].

  2. resolved May 08, 2026, 12:14 PM UTC

    Dear valued Customer, We are pleased to inform you that the issue affecting the CSS (Sailing Schedules) product has been fully resolved, and the service is now available. Our team identified the root cause of the outage and implemented the necessary fixes to restore full functionality. The incident has been resolved completely. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding throughout the incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please don't hesitate to contact us at [email protected]. Best Regards Customer Support Team

Read the full incident report →

Notice May 8, 2026

GHTrack Portal Disruption - License Expiration

Detected by Pingoru
May 08, 2026, 08:43 AM UTC
Resolved
May 08, 2026, 09:42 AM UTC
Duration
58m
Timeline · 3 updates
  1. investigating May 08, 2026, 08:43 AM UTC

    Dear Valued Customer, We are currently experiencing a temporary issue affecting access to the ghTrack portal due to a license expiration from our third-party service provider. Our engineering team is actively working to resolve the issue, and we are treating this as a priority. We will continue to provide updates as more information becomes available. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

  2. monitoring May 08, 2026, 09:16 AM UTC

    Dear Valued Customer, The issue affecting access to the ghTrack portal, caused by a license expiration from our third-party service provider, has now been resolved. Our engineering team is actively monitoring the system to ensure continued stability and performance. At this time, services are operating normally. We will continue to keep a close watch and provide updates if any new information arises. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

  3. resolved May 08, 2026, 09:42 AM UTC

    Dear Valued Customer, The issue affecting access to the ghTrack portal, caused by a license expiration from our third-party service provider, has been fully resolved. All services are now operating normally, and our systems remain stable following a period of monitoring. We appreciate your patience and understanding while we worked to restore service. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

Read the full incident report →

Major May 4, 2026

PYLE (A.DuiePYLE) API disruption - Dispatch and Rating impacted

Detected by Pingoru
May 04, 2026, 03:26 PM UTC
Resolved
May 04, 2026, 08:06 PM UTC
Duration
4h 40m
Affected: LTL Carrier
Timeline · 2 updates
  1. identified May 04, 2026, 03:26 PM UTC

    Dear Valued Customer, The carrier PYLE (A.DuiePYLE) is currently experiencing an API disruption on their end. As a result, rating and dispatch functionalities are impacted. Our team is actively monitoring the situation and we will share further updates as soon as more information becomes available. Regards, Customer Support

  2. resolved May 04, 2026, 08:06 PM UTC

    Dear Valued Customer, The issue from the carrier PYLE (A.DuiePYLE) has been resolved. Regards, Customer Support

Read the full incident report →

Major April 30, 2026

Appointment Manager – Partial Service Disruption (NA Production)

Detected by Pingoru
Apr 30, 2026, 10:00 PM UTC
Resolved
May 01, 2026, 12:32 AM UTC
Duration
2h 32m
Affected: Appointment Manager
Timeline · 3 updates
  1. investigating Apr 30, 2026, 10:00 PM UTC

    Dear Valued Customer, We are currently experiencing a partial service disruption affecting the Appointment Manager in our North America Production environment. Some customers may find that their shipments are not being processed as expected. Our team is actively investigating the root cause and working to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we resolve this issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer support.

  2. monitoring Apr 30, 2026, 10:59 PM UTC

    Dear Valued Customer, A fix has been implemented for the Appointment Manager partial service disruption in the North America Production environment. Our teams are actively monitoring the system to ensure continued stability, and shipments should now be processing as expected. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

  3. resolved May 01, 2026, 12:32 AM UTC

    Dear Valued Customer, The issue affecting the Appointment Manager in our North America Production environment has been resolved. All services are now functioning as expected, and shipments are being processed normally. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Regards, Customer Support

Read the full incident report →

Major April 29, 2026

TForce Freight Outage - Rating Impacted

Detected by Pingoru
Apr 29, 2026, 03:48 PM UTC
Resolved
Apr 29, 2026, 04:20 PM UTC
Duration
32m
Affected: LTL Carrier
Timeline · 2 updates
  1. identified Apr 29, 2026, 03:48 PM UTC

    Dear Valued Customer, We have been notified by the carrier TForce that they are currently experiencing a system outage impacting rating services. Our team is actively monitoring the situation and we will provide further updates as soon as additional information is received from the carrier. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

  2. resolved Apr 29, 2026, 04:20 PM UTC

    Dear Valued Customer, Tforce has confirmed that their system has been restored. Regards, Customer Support

Read the full incident report →

Notice April 29, 2026

Tracking Updates Delayed Across All Modes – EU Production

Detected by Pingoru
Apr 29, 2026, 09:46 AM UTC
Resolved
Apr 30, 2026, 08:09 PM UTC
Duration
1d 10h
Affected: Tracking APITracking APITracking APITracking APITracking APITracking PageTracking API
Timeline · 7 updates
  1. investigating Apr 29, 2026, 09:46 AM UTC

    Dear valued Customer, We are currently experiencing delays in tracking updates for all modes (Truckload, LTL, Ocean, and other tracking services) within our EU Production environment. Our team is actively working to resolve the issue, and a roll-back is in progress to restore normal update intervals. At this time, customers in the EU region may see delayed tracking information across all channels. We appreciate your patience and understanding while we work to resolve this as quickly as possible. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].

  2. monitoring Apr 29, 2026, 01:38 PM UTC

    Dear Valued Customer, Our engineering team is actively monitoring system stability and will continue to provide updates as more information becomes available. Regards, Customer Support

  3. monitoring Apr 29, 2026, 08:26 PM UTC

    Dear Valued Customer, Our engineering team continues to closely monitor system stability and will share updates as additional information becomes available. Regards, Customer Support

  4. monitoring Apr 30, 2026, 04:53 AM UTC

    Dear Valued Customer, Our engineering team continues to closely monitor the system, and stability is being observed. Tracking updates are gradually returning to normal intervals across all modes in the EU Production environment. We will continue to monitor the situation closely and share further updates as more information becomes available. Regards, Customer Support

  5. monitoring Apr 30, 2026, 08:11 AM UTC

    Dear Valued Customer, The issue remains under monitoring. While most services have stabilized, Truckload tracking in the EU has not yet fully recovered. Our engineering team continues to closely monitor the situation and will provide further updates as needed. Regards, Customer Support

  6. monitoring Apr 30, 2026, 02:15 PM UTC

    Dear Valued Customer, The system is stable and operating as expected; however, Truckload tracking in the EU region is still in the process of recovery. We will continue to closely monitor the situation to ensure everything is functioning as expected. Thank you for your continued patience and understanding. Regards, Customer Support

  7. resolved Apr 30, 2026, 08:09 PM UTC

    Dear Valued Customer, All services are now functioning as expected, and system stability has been fully restored. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Thank you for your patience and continued trust. Regards, Customer Support

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Minor April 16, 2026

Errors in YMS Tasks and Spots in Tablets

Detected by Pingoru
Apr 16, 2026, 08:01 PM UTC
Resolved
Apr 16, 2026, 11:27 PM UTC
Duration
3h 25m
Affected: NA - Yard Management (YMS)
Timeline · 3 updates
  1. identified Apr 16, 2026, 08:01 PM UTC

    Dear Valued Customer, We are currently experiencing an issue affecting Yard Management System (YMS) . Users may experience errors when attempting to move tasks or spots on the tablets. Our engineering team has identified the issue and is actively working on a fix. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Regards, Customer support.

  2. monitoring Apr 16, 2026, 09:46 PM UTC

    Dear Valued Customer, The reported issue has been successfully mitigated, and the system is currently stable. Our team will continue to monitor closely to ensure ongoing stability. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Thank you for your continued patience and understanding. Regards, Customer Support.

  3. resolved Apr 16, 2026, 11:27 PM UTC

    Dear Valued Customer, The Issue: YMS system displayed "invalid task to location" error during task moves has been resolved, The root cause has been addressed, and remediation steps have been applied and all affected services are now operating normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

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Major April 6, 2026

Getconvey Tracking Page – Intermittent Errors

Detected by Pingoru
Apr 06, 2026, 06:36 PM UTC
Resolved
Apr 07, 2026, 10:29 AM UTC
Duration
15h 52m
Affected: Tracking Page
Timeline · 3 updates
  1. identified Apr 06, 2026, 06:36 PM UTC

    Dear Valued Customer, We are currently experiencing an issue affecting the Tracking Page in Getconvey within our North America production environment. Some users may encounter intermittent time-out errors when accessing the project44 Tracking Page. Our team has identified the underlying cause and is actively working to implement a fix. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.

  2. monitoring Apr 06, 2026, 08:45 PM UTC

    Dear Valued Customer, The reported issue has been successfully mitigated, and the system is currently stable. Our team will continue to monitor closely to ensure ongoing stability. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Thank you for your continued patience and understanding. Regards, Customer Support.

  3. resolved Apr 07, 2026, 10:29 AM UTC

    Dear Valued Customer, The issue affecting the Tracking Page in Getconvey within our North America production environment has been resolved. The project44 Tracking Page is now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

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Minor April 2, 2026

Partial Service Disruption on Last Mile Platform

Detected by Pingoru
Apr 02, 2026, 08:30 PM UTC
Resolved
Apr 02, 2026, 09:28 PM UTC
Duration
58m
Affected: Orders APIApplicationData Ingestion
Timeline · 3 updates
  1. investigating Apr 02, 2026, 08:30 PM UTC

    Dear Valued Customer, We are currently investigating an issue affecting our Last Mile product. Some customers may experience delays when attempting to submit and process orders, resulting in slower-than-usual system performance. Our engineering team is actively working to resolve this issue and mitigate any impact as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

  2. investigating Apr 02, 2026, 09:27 PM UTC

    Dear Valued Customer, The issue affecting our Last Mile product has been resolved. Order submission and processing are now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

  3. resolved Apr 02, 2026, 09:28 PM UTC

    Dear Valued Customer, The issue affecting our Last Mile product has been resolved. Order submission and processing are now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

Read the full incident report →