Project44 Outage History

Started Oct 26, 2026, 04:18 PM UTC· resolved Oct 26, 2026, 04:49 PM UTC

1. investigating Oct 26, 2026, 04:18 PM UTC

   Dear Valued Customer, We are currently experiencing an issue within our eCommerce Logistics (Last Mile) platform's tracking page, where images are not loading as expected. Our engineering team has identified the root cause and is actively working on a resolution. We will provide further updates here as they become available. Regards, Customer Support

2. identified Oct 26, 2026, 04:19 PM UTC

   Dear Valued Customer, We are currently experiencing an issue within our eCommerce Logistics (Last Mile) platform's tracking page, where images are not loading as expected. Our engineering team has identified the root cause and is actively working on a resolution. We will provide further updates here as they become available. Regards, Customer Support

3. resolved Oct 26, 2026, 04:49 PM UTC

   Dear valued customer, We would like to inform you that the issue affecting the tracking page on our ecommerce logistics platform, where images were not loading, has been resolved. Our engineering team has implemented a fix, and all services are now fully operational. Reagrds, Customer Support.

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Started Oct 21, 2026, 07:54 PM UTC· resolved Oct 22, 2026, 12:54 AM UTC

1. identified Oct 21, 2026, 07:54 PM UTC

   Dear Valued Customer, We are currently experiencing an issue affecting Mo, AI Disruption Navigator, Analytics dashboards, Data Quality reports, Root Cause Analysis, and Network Health for customers in the EU region. The issue is caused by a third-party data platform outage. Our team is monitoring the third-party provider's recovery. We will provide further updates here as soon as they become available. Regards, Customer Support.

2. identified Oct 21, 2026, 08:24 PM UTC

   Dear Valued Customer, We are currently experiencing an issue affecting Mo, AI Disruption Navigator, Analytics dashboards, Data Quality reports, Root Cause Analysis, and Network Health for customers in the EU region. The issue is also delaying triggers for some Agentic Workflow Manager workflows in the EU region. This issue is the result of a third-party data platform outage. Our team is monitoring the third-party provider's recovery. We will provide further updates here as soon as they become available. Regards, Customer Support.

3. monitoring Oct 21, 2026, 09:19 PM UTC

   Dear Valued Customer, The provider has reported that recovery is in progress and we are seeing improvement in all impacted features. We will continue monitoring and provide at least one more update once everything has been confirmed operational. Regards, Customer Support.

4. resolved Oct 22, 2026, 12:54 AM UTC

   Dear Valued Customer, The provider has confirmed that the issue is resolved, and we are no longer observing any impact on our systems. All affected services have recovered, and the incident is now resolved. We apologize for the inconvenience and appreciate your patience. Regards, Customer Support

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Started Oct 19, 2026, 04:09 PM UTC· resolved Oct 19, 2026, 04:59 PM UTC

1. investigating Oct 19, 2026, 04:09 PM UTC

   Dear Valued Customer, We are currently experiencing an issue affecting the Movement platform, impacting global users and project44 APIs are currently unavailable. Our engineering team is actively working on fixing the issue, and we will provide further updates here as soon as they become available. Regards, Customer Support.

2. identified Oct 19, 2026, 04:11 PM UTC

   Dear Valued Customer, Our engineering team has identified the cause and is actively working on a resolution. We will provide further updates here as they become available. Regards, Customer Support.

3. monitoring Oct 19, 2026, 04:29 PM UTC

   Dear valued customer, Our engineering team has resolved the issue, and all services are now fully operational. We will continue to monitor the platform closely to ensure continued stability. Thank you for your patience. Regards, Customer Support

4. resolved Oct 19, 2026, 04:59 PM UTC

   Dear valued customer, We would like to inform you that the issue affecting the Movement platform has been resolved. Our engineering team has fixed the issue, and all services are now fully operational. Regards, Customer Support

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Started Oct 13, 2026, 04:13 PM UTC· resolved Oct 14, 2026, 12:50 PM UTC

1. investigating Oct 13, 2026, 04:13 PM UTC

   Dear Valued Customer, We are currently experiencing delays in tracking updates for LTL shipments within our NA Production environment. Our team is actively investigating and working to resolve the issue. At this time, customers in the NA region may see delayed tracking information. We appreciate your patience and understanding while we work to resolve this as quickly as possible. As an organization, we remain committed to providing reliable, high-availability service to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Best regards, Customer Support

2. resolved Oct 14, 2026, 12:50 PM UTC

   Dear Valued Customer, We would like to inform you that the delays in tracking updates for LTL shipments within our NA Production environment have now been resolved. All services are fully functional, and tracking updates are reflecting as expected. We appreciate your patience and understanding while we worked to resolve this issue. As an organization, we remain committed to providing reliable, high-availability service to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Best regards, Customer Support

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Started Sep 23, 2026, 11:24 PM UTC· resolved Sep 24, 2026, 02:13 PM UTC

1. investigating Sep 23, 2026, 11:24 PM UTC

   Dear Valued Customer, We have identified an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates, for Hapag-Lloyd. This has been classified as an incident. Our engineering team is investigating the root cause and working on a remediation plan. We will continue to provide updates here as more information becomes available. Regards, Customer Support.

2. identified Sep 24, 2026, 05:38 AM UTC

   Dear Valued Customer, We are continuing to investigate an issue affecting a subset of Hapag-Lloyd EDI shipment tracking data. Some customers may see incorrect or duplicate shipment records, or delayed milestone updates for Hapag-Lloyd shipments. Based on our investigation, we have identified the affected area and are actively working to determine the root cause and implement a resolution. We will continue to provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience. Regards, Customer Support

3. monitoring Sep 24, 2026, 06:34 AM UTC

   Dear Valued Customer, The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been resolved, and shipment tracking data is now processing as expected. Our engineering team will continue to monitor the system closely to ensure stability and accurate tracking updates. We appreciate your patience and understanding throughout this incident. Regards, Customer Support

4. resolved Sep 24, 2026, 02:13 PM UTC

   Dear Valued Customer, The issue affecting a subset of Hapag-Lloyd EDI shipment tracking data has been fully resolved, and shipment tracking data is now processing as expected. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue. We remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please do not hesitate to reach out to [email protected]. Best regards, Customer Support

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Started Sep 17, 2026, 08:41 PM UTC· resolved Sep 19, 2026, 01:55 AM UTC

1. investigating Sep 17, 2026, 08:41 PM UTC

   Dear Valued Customer, We are currently experiencing an issue with the Collaboration tab in the Movement platform in NA Production, resulting in task interactions failing or being slow intermittently. Our engineering team is actively investigating and treating this as a priority. We will continue to provide updates here as they become available. Regards, Customer Support.

2. monitoring Sep 17, 2026, 09:08 PM UTC

   Dear Valued Customer, We identified the underlying issue affecting the Collaboration tab in the Movement platform in NA Production and have applied a fix. Task interactions should now be working as expected, and we are continuing to monitor closely to ensure the issue does not recur. We apologise for any inconvenience this may have caused. Regards, Customer Support.

3. resolved Sep 19, 2026, 01:55 AM UTC

   Dear Valued Customer, We are pleased to inform you that the issue affecting Collaboration tasks has been successfully resolved. Collaboration tasks are now processing as expected, and the service is operating normally. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue. We remain committed to providing reliable and high-availability services to our customers. f you have any questions or require further assistance, please do not hesitate to reach out to [email protected]. Best regards, Customer Support

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Started Sep 16, 2026, 12:20 PM UTC· resolved Sep 17, 2026, 04:02 PM UTC

1. monitoring Sep 16, 2026, 12:20 PM UTC

   Dear Valued Customer, We are currently monitoring an issue affecting tracking data for some Truckload shipments in the EU Production environment. Some shipments tracked using License Plates may experience delays or temporary gaps in their tracking update. The number of affected shipments is expected to be only a small fraction of the total truckload shipments. Our Engineering team is actively monitoring the situation and working to ensure tracking data is restored and processed as expected. We will continue to provide updates as more information becomes available. As an organization, we remain committed to providing reliable and high-availability services to our customers. In case of any questions or if you require further assistance, please do not hesitate to reach out to [email protected]. Best regards, Customer Support

2. resolved Sep 17, 2026, 04:02 PM UTC

   Dear Valued Customer, We are pleased to inform you that the issue affecting tracking data for some Truckload shipments in the EU Production environment has been successfully resolved. Tracking updates for shipments tracked using License Plates are now being processed as expected, and the service is operating normally. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue. As an organization, we remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please do not hesitate to reach out to [email protected]. Best regards, Customer Support

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Started Sep 15, 2026, 10:05 PM UTC· resolved Sep 15, 2026, 10:17 PM UTC

1. identified Sep 15, 2026, 10:05 PM UTC

   Dear Valued Customer, We are currently investigating an issue impacting Last Mile tracking across our Global environment. Our internal systems are currently partially unavailable, which may result in errors or delays when accessing Last Mile APIs/platform. As a result, customers may experience delays in seeing new tracking updates reflected in the platform for some Last Mile shipments. Our team is actively investigating the issue and working toward a resolution to restore full service and timely tracking updates as quickly as possible. We will continue to closely monitor the situation and provide further updates as progress is made. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or require further assistance, please don't hesitate to contact us at [email protected]. Regards, Customer Support

2. resolved Sep 15, 2026, 10:17 PM UTC

   Dear Valued Customer, Our internal systems experienced partial unavailability, which resulted in errors or delays when accessing Last Mile APIs/platform, causing delays in tracking updates reflecting in the platform for some Last Mile shipments. We are pleased to confirm that this issue has been resolved and full service has been restored. Tracking updates are now reflecting normally on the platform. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or require further assistance, please don't hesitate to contact us at [email protected]. Regards, Customer Support

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Started Sep 15, 2026, 10:03 AM UTC· resolved Sep 21, 2026, 09:04 AM UTC

1. identified Sep 15, 2026, 10:03 AM UTC

   Dear Valued Customer, We are currently experiencing a service disruption affecting carrier tracking updates for Ocean shipments due to an issue with a third-party provider. As a result, some shipments may experience delays in receiving new tracking events. Our Engineering team is actively working to resolve the issue and and normal service will resume shortly As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to [email protected]. Best Regards, Customer Support

2. identified Sep 15, 2026, 05:33 PM UTC

   Dear Valued Customer, We are continuing to actively investigate the issue affecting carrier tracking updates for Ocean shipments due to an issue with a third-party provider. As a result, some shipments may continue to experience delays in receiving new tracking events. Our Engineering team is actively working with the relevant teams to investigate the issue and restore normal service. We are closely monitoring the situation and will provide further updates as more information becomes available. We appreciate your patience and understanding while we work through this issue. As an organization, we remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please don’t hesitate to contact us at [email protected]. Regards, Customer Support

3. monitoring Sep 17, 2026, 06:21 PM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring Sep 17, 2026, 06:23 PM UTC

   Dear Valued Customer, A fix has been implemented for the issue affecting carrier tracking updates for Ocean shipments, which was caused by an issue with a third-party provider. We are currently monitoring the situation to confirm that tracking events are being received and processed as expected. Our Engineering team will continue to closely monitor system performance over the coming hours to ensure full stability before considering this issue resolved. We appreciate your patience and understanding while we work through this issue. As an organization, we remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please don't hesitate to contact us at [email protected]. Regards, Customer Support

5. resolved Sep 21, 2026, 09:04 AM UTC

   Dear Valued Customer, We are pleased to inform you that the issue affecting carrier tracking updates for Ocean shipments has been resolved. Tracking updates have returned to normal, and shipments will now receive new tracking updates as expected. Our Engineering team worked with the relevant teams to address the issue, and the service has now been restored to normal operation. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue. As an organization, we are committed to providing reliable and high-availability service to our customers. If you have any questions or require further assistance, please don’t hesitate to contact us at [email protected].

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Started Sep 15, 2026, 08:57 AM UTC· resolved Sep 15, 2026, 12:35 PM UTC

1. identified Sep 15, 2026, 08:57 AM UTC

   Dear Valued Customer, We are currently investigating an issue impacting Ocean and Truckload tracking in the North America Production environment. Customers may experience delays in receiving tracking updates for some Ocean and Truckload shipments. Our team has identified the root cause and is actively working on a resolution to restore timely tracking updates and full service. We will continue to closely monitor the situation and provide further updates as progress is made. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or require further assistance, please don’t hesitate to contact us at [email protected]. Regards, Customer Support

2. resolved Sep 15, 2026, 12:35 PM UTC

   Dear Valued Customer, The issue impacting Ocean and Truckload tracking in the North America Production environment has been resolved, and tracking updates are now processing as expected. As an organization, we remain committed to delivering reliable, high-availability services to all our customers. Should you have any questions or require further assistance, please feel free to contact us at [email protected]. Best Regards, Customer Support

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Started Sep 13, 2026, 08:46 AM UTC· resolved Sep 13, 2026, 02:38 PM UTC

1. investigating Sep 13, 2026, 08:46 AM UTC

   Dear Valued Customer, We are currently experiencing an issue affecting Air Tracking in the North America Production environment. Some air shipments may experience delays in receiving tracking updates at this time. Our team is identifying the issue and actively working to resolve the issue and restore timely tracking updates. We will continue to monitor the situation closely and provide further updates as we make progress. We appreciate your patience and understanding while we work to resolve this matter. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or require further assistance, please don't hesitate to contact us at [email protected]. Regards, Customer Support

2. resolved Sep 13, 2026, 02:38 PM UTC

   Dear Valued Customer, The issue impacting Air Tracking in the North America Production environment has been fully resolved. Tracking updates for air shipments are now processing normally, and all systems are operating as expected. Our teams have verified that the affected services have returned to normal operation, with no further impact observed. Thank you for your patience, understanding, and cooperation. We remain committed to delivering reliable, high-availability services to support your operations. If you experience any further issues or have questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

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Started Sep 10, 2026, 06:26 PM UTC· resolved Sep 17, 2026, 08:32 AM UTC

1. investigating Sep 10, 2026, 06:26 PM UTC

   Dear Valued Customer, We are currently experiencing an issue with the AI Disruption Navigator in NA Production, resulting in customers being unable to read more about disruption events. This has been classified as an incident. Our engineering team is actively investigating and treating this as a priority. We will continue to provide updates here as they become available. Regards, Customer Support

2. identified Sep 10, 2026, 10:09 PM UTC

   Dear Valued Customer, We would like to inform you that the issue affecting the AI Disruption Navigator has been identified, and our team is actively working with our partners to implement a resolution. We apologize for any inconvenience this may have caused and sincerely appreciate your patience as we work to resolve this promptly. We will continue to keep you updated as progress is made. Regards, Customer Support

3. resolved Sep 17, 2026, 08:32 AM UTC

   Dear Valued Customer, We are pleased to confirm that the issue affecting the AI Disruption Navigator in NA Production has been resolved. Customers should now be able to read more about disruption events as expected, and full service has been restored. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or require further assistance, please don't hesitate to contact us at [email protected]. Regards, Customer Support

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Started Sep 01, 2026, 04:53 PM UTC· resolved Sep 01, 2026, 06:20 PM UTC

1. investigating Sep 01, 2026, 04:53 PM UTC

   Dear Valued Customer, We are currently experiencing an issue with All the LTL services in NA Production, resulting in requests failing for multiple customers. This has been classified as an incident. A roll-back is currently in progress to resolve the issue, and our engineering team is treating this as a priority. We will continue to provide updates here as they become available. Regards,

2. monitoring Sep 01, 2026, 05:03 PM UTC

   Dear Valued Customer, A fix has been implemented and we are monitoring the results. We have deployed a roll-back for the All the LTL service issue in NA Production and are closely monitoring the system to confirm that requests are processing normally for all customers. We will provide a further update once we can confirm full resolution. Regards, Customer Support

3. monitoring Sep 01, 2026, 05:23 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Sep 01, 2026, 06:20 PM UTC

   This incident has been resolved.

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Started Sep 01, 2026, 04:45 PM UTC· resolved Sep 01, 2026, 09:51 PM UTC

1. investigating Sep 01, 2026, 04:45 PM UTC

   Dear Valued Customer, We are currently experiencing an issue with the movement platform where in the carrier users do not have shared-visibility into shipments that have been shared with the carrier tenant for visibility purposes. Our engineering team is investigating this issue as a priority, and we will provide updates here as they become available. Regards, Customer Support

2. investigating Sep 01, 2026, 05:21 PM UTC

   Dear valued customer, Our engineering team has identified the issue and is actively working on a fix. We will continue to provide updates here as further progress is made. Regards, Customer Support

3. identified Sep 01, 2026, 05:21 PM UTC

   Dear Valued Customer, Our engineering team has identified the issue and is actively working on a fix. We will continue to provide updates here as further progress is made. Regards, Customer Support

4. monitoring Sep 01, 2026, 06:27 PM UTC

   Dear valued customer, Our engineering team has implemented a fix and is now reprocessing the shipments that require reprocessing for shared visibility. We will update here once this has been resolved. Regards, Customer Support

5. resolved Sep 01, 2026, 09:51 PM UTC

   This incident has been resolved.

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Started Aug 26, 2026, 11:41 AM UTC· resolved Aug 27, 2026, 09:25 AM UTC

1. investigating Aug 26, 2026, 11:41 AM UTC

   Dear Valued Customer, We are currently experiencing a disruption affecting the Container Track & Trace (CTT) system, which may impact customers using CTT services. We sincerely apologize for any inconvenience this may cause. Our engineering team is actively investigating the issue and working to resolve it as quickly as possible. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Thank you for your continued trust. Best Regards, Customer Support

2. monitoring Aug 26, 2026, 04:59 PM UTC

   Dear Valued Customer, Our engineering team has identified the cause of the disruption affecting the Container Track & Trace (CTT) system, and a resolution has been implemented. We are closely monitoring the system to ensure that services continue to operate as expected. We sincerely appreciate your patience and understanding as we work to restore normal service. We will continue to keep you informed and provide updates as more information becomes available. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Best Regards, Customer Support

3. resolved Aug 27, 2026, 09:25 AM UTC

   Dear Valued Customer, The disruption affecting the Container Track & Trace (CTT) system has been resolved. Our engineering team has confirmed that the affected services have returned to normal, and we have verified that the Container Track & Trace (CTT) system is operating as expected. We sincerely apologize for any inconvenience this issue may have caused and greatly appreciate your patience and understanding while we worked to resolve it. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Thank you for your continued trust. Best Regards, Customer Support

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Started Jul 27, 2026, 11:51 AM UTC· resolved Jul 28, 2026, 10:06 AM UTC

1. investigating Jul 27, 2026, 11:51 AM UTC

   Dear Valued Customer, We are currently experiencing a delay in the processing of ocean shipment data. As a result, shipment updates in Movement may be delayed. During this time, the latest shipment data will continue to be available in CTT; however, shipment updates displayed in Movement may be delayed. Our engineering team is actively investigating the issue and working to restore normal service. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Thank you for your patience and continued trust. Regards, Customer Support

2. monitoring Jul 27, 2026, 05:29 PM UTC

   Dear Valued Customer, Our engineering team has identified the cause of the delay affecting ocean shipment data, and a resolution has been implemented. We are closely monitoring the system to ensure that services continue to operate as expected. We sincerely appreciate your patience and understanding as we work to resolve this issue. We will continue to keep you informed and provide updates as more information becomes available. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Best Regards, Customer Support

3. resolved Jul 28, 2026, 10:06 AM UTC

   Dear Valued Customer, The issue causing delays in the processing of ocean shipment data has been resolved. Our engineering team has confirmed that processing has returned to normal, and shipment updates are now flowing as expected in both Movement and CTT. We have verified that the affected services are operating normally. We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience and understanding while we worked to resolve it. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Thank you for your continued trust. Best Regards, Customer Support

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Started Jul 08, 2026, 06:12 PM UTC· resolved Jul 09, 2026, 03:22 PM UTC

1. investigating Jul 08, 2026, 06:12 PM UTC

   Dear Valued Customer, We are currently investigating an issue affecting Movement in the NA Production environment. Some customers using specific internet service providers (ISPs) may be unable to log in to Movement. Our engineering team is actively investigating the issue and working to identify the root cause. We apologize for the inconvenience and appreciate your patience as we work to restore normal service. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

2. identified Jul 08, 2026, 08:01 PM UTC

   Dear Valued Customer, We are continuing to investigate an issue affecting Movement in the NA Production environment. Based on our investigation, we have narrowed the issue to customers using Spectrum and Xfinity as their internet service provider (ISP), who may be unable to log in to Movement. We are actively working with Spectrum and Xfinity to help resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work toward a resolution. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

3. resolved Jul 09, 2026, 03:22 PM UTC

   Dear Valued Customer, The issue affecting Movement login in the NA Production environment has been resolved. Our investigation determined that the issue impacted some customers using specific internet service providers (ISPs). We have confirmed that affected users are now able to successfully log in to Movement, and service has been restored. We apologize for the inconvenience and appreciate your patience throughout this incident. If you continue to experience login issues, please contact **[[email protected]](mailto:[email protected])**. Best Regards, Customer Support Team

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Started Jun 30, 2026, 07:53 PM UTC· resolved Jul 02, 2026, 03:51 AM UTC

1. investigating Jun 30, 2026, 07:53 PM UTC

   Dear Valued Customer, We are currently experiencing an issue affecting Driver Text Messaging in Yard Management (YMS). Customers may experience delays or failures in outbound SMS notifications to drivers. As a result, driver text messages may remain in a pending state and not be delivered. Current Status: Our engineering team is actively investigating the issue and working to restore the service as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

2. monitoring Jul 01, 2026, 12:28 PM UTC

   Dear Valued Customer, Our Engineering team has implemented a fix for the Driver Text Messaging issue. The functionality is now operating normally, and we are actively monitoring the system to ensure continued stability. Regards, Customer Support Team

3. resolved Jul 02, 2026, 03:51 AM UTC

   Dear Valued Customer, We are pleased to inform you that the issue affecting the Driver Text Messaging functionality has been fully resolved, and the service is now operating normally. Our engineering team identified the root cause of the issue and implemented the necessary corrective actions to restore full functionality. Users should now be able to send and receive driver text messages as expected without any further disruption. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding throughout this incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please do not hesitate to contact us at [email protected]. Best Regards, Customer Support Team

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Started Jun 25, 2026, 05:19 PM UTC· resolved Jun 25, 2026, 05:45 PM UTC

1. investigating Jun 25, 2026, 05:19 PM UTC

   Dear Valued Customer, We are currently investigating an issue affecting the Driveview App in the North America and Europe production environment, which is preventing drivers from starting tracking for shipments. The service is partially affected, and we are working to identify the root cause and restore full functionality as quickly as possible. At this time, shipment tracking initiation may be unavailable for some users. We appreciate your patience as we resolve this issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Best Regards Customer Support Team

2. investigating Jun 25, 2026, 05:20 PM UTC

   We are continuing to investigate this issue.

3. resolved Jun 25, 2026, 05:45 PM UTC

   Dear Valued Customer, The issue affecting the DriveView App in the North America and Europe production environments has been resolved. Our team has implemented the necessary fixes, and the service has been fully restored. Drivers should now be able to successfully start tracking for shipments, and shipment tracking initiation is functioning as expected. We sincerely appreciate your patience and understanding while we worked to resolve this issue. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you continue to experience any issues or have any questions, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

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Started Jun 17, 2026, 07:52 PM UTC· resolved Jul 23, 2026, 12:26 PM UTC

1. identified Jun 17, 2026, 07:52 PM UTC

   Dear Valued Customer, Following the recent FedEx-mandated migration to webhook-based event delivery, project44 has identified several issues affecting a subset of Last Mile shipments. We are proactively sharing this to ensure full visibility into what we are tracking and where things stand. Action Required No action is required from customers at this time. Known Issues- • Missing Tracking Events — Some shipments are not receiving events after being subscribed to the webhook, causing them to appear stuck in a Scheduled or In Transit status. • Missing Event Location and/or UTC Offset — On some shipments, events are being received without location and/or UTC offset data. This is most commonly seen on the Delivered event and can impact delivery timestamp accuracy and downstream reporting or workflows that rely on this information. • Status Mapping Corrections — The webhook is introducing new exception codes that are not yet mapped in our system, causing some shipment exceptions to surface as standard In Transit events rather than being flagged correctly. • EDD Updating After Delivered Status — In a small number of cases, Estimated Delivery Dates (EDD) are updating after a Delivered event has already been received. project44 is actively working with FedEx technical support and our internal engineering team to investigate and resolve each of these items. We will provide updates as there are meaningful developments to share. We appreciate your understanding and patience during this period. At project44, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or concerns, please feel free to contact us at [email protected] Best regards, Customer Support Team project44

2. resolved Jul 23, 2026, 12:26 PM UTC

   This incident has been resolved.

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Started May 18, 2026, 09:32 AM UTC· resolved May 19, 2026, 11:23 AM UTC

1. investigating May 18, 2026, 09:32 AM UTC

   Dear Valued Customer, We are currently experiencing a global issue affecting the Movement Export (Emails) functionality. As a result, users may be unable to receive movement-related emails for export and other purposes at this time. Our team is actively investigating the issue and working to restore the service as quickly as possible. We will continue to provide updates as more information becomes available and once the service has been fully restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding while we work toward resolution. As an organization, we remain committed to delivering reliable and highly available services to our customers. If you have any questions or require further assistance, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

2. identified May 18, 2026, 05:00 PM UTC

   Dear Valued Customer, We would like to provide an update regarding the ongoing issue affecting the Movement Export (Emails) functionality. Our engineering team has identified the underlying issue and is actively working on remediation efforts to restore the service. At this time, users may continue to experience delays or failures in receiving movement-related emails for export and other operational purposes, while all other platform functionality continues to operate as expected. We are closely monitoring the situation and continuing to work toward full resolution. We will continue to share further updates as additional information becomes available and once the service has been fully restored. We sincerely apologize for the inconvenience caused and greatly appreciate your continued patience and understanding while we work to resolve this matter. If you have any questions or require further assistance, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

3. identified May 19, 2026, 04:47 AM UTC

   Dear Valued Customer, We would like to provide a further update regarding the ongoing issue impacting the Movement Export (Emails) functionality. Our engineering team continues to actively investigate and work toward full remediation of the identified issue. At this time, users may still experience delays or failures in receiving movement-related export emails and other operational email notifications. All other platform functionality continues to operate as expected. Our teams remain fully engaged in monitoring system behavior, validating corrective actions, and working to restore the affected service as quickly and safely as possible. We will continue to provide updates as additional information becomes available and once full service restoration has been confirmed. We sincerely apologize for the continued inconvenience and appreciate your patience and understanding while we work through this issue. If you have any questions or require further assistance, please contact us at support@project44.

4. resolved May 19, 2026, 11:23 AM UTC

   Dear Valued Customer, We are pleased to inform you that the issue affecting the Movement Export (Emails) functionality has been fully resolved, and the service is now operating normally. Our engineering team identified the root cause of the issue and implemented the necessary corrective actions to restore full functionality. Users should now be able to successfully receive movement-related export emails and other operational email notifications without further disruption. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding throughout this incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

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Started May 08, 2026, 10:55 AM UTC· resolved May 08, 2026, 12:14 PM UTC

1. identified May 08, 2026, 10:55 AM UTC

   Dear valued Customer, We are currently experiencing a global outage affecting the CSS (Sailing Schedules) product. As a result, CSS is currently unavailable. Our team has identified the root cause of the issue and is actively working to restore service. We will provide further updates as soon as the service is back online. We apologize for any inconvenience this may cause and appreciate your patience as we resolve the issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].

2. resolved May 08, 2026, 12:14 PM UTC

   Dear valued Customer, We are pleased to inform you that the issue affecting the CSS (Sailing Schedules) product has been fully resolved, and the service is now available. Our team identified the root cause of the outage and implemented the necessary fixes to restore full functionality. The incident has been resolved completely. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding throughout the incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please don't hesitate to contact us at [email protected]. Best Regards Customer Support Team

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Started May 08, 2026, 08:43 AM UTC· resolved May 08, 2026, 09:42 AM UTC

1. investigating May 08, 2026, 08:43 AM UTC

   Dear Valued Customer, We are currently experiencing a temporary issue affecting access to the ghTrack portal due to a license expiration from our third-party service provider. Our engineering team is actively working to resolve the issue, and we are treating this as a priority. We will continue to provide updates as more information becomes available. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

2. monitoring May 08, 2026, 09:16 AM UTC

   Dear Valued Customer, The issue affecting access to the ghTrack portal, caused by a license expiration from our third-party service provider, has now been resolved. Our engineering team is actively monitoring the system to ensure continued stability and performance. At this time, services are operating normally. We will continue to keep a close watch and provide updates if any new information arises. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

3. resolved May 08, 2026, 09:42 AM UTC

   Dear Valued Customer, The issue affecting access to the ghTrack portal, caused by a license expiration from our third-party service provider, has been fully resolved. All services are now operating normally, and our systems remain stable following a period of monitoring. We appreciate your patience and understanding while we worked to restore service. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

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Started May 05, 2026, 05:06 PM UTC· resolved May 08, 2026, 03:51 PM UTC

1. identified May 05, 2026, 05:06 PM UTC

   Dear Valued Customer, We are currently investigating an issue affecting SMS notifications across both Appointment Manager and the DriveView app in the North America region. Drivers in NA region are not receiving text messages at this time. The issue has been traced to our upstream SMS service provider. Our engineering team is actively engaged with the provider to determine the cause and restore service as quickly as possible. Other Appointment Manager and DriveView functionality remains available. We will share another update as soon as we have more information. Regards, Customer Support.

2. identified May 06, 2026, 05:34 AM UTC

   Dear Valued Customer, We would like to provide an update on the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region, which has been identified by our upstream SMS service provider as related to toll-free number verification and is currently under priority review by their dedicated verification team. Currently, SMS/text message notifications remain unavailable in the North America region, while all other Appointment Manager and DriveView functionality continues to operate normally. We are closely monitoring progress with our provider and will share further updates as soon as there is a change in status or a more precise estimated resolution time, and we sincerely apologize for the inconvenience while appreciating your continued patience as we work to resolve this issue as quickly as possible. Regards, Customer Support.

3. identified May 06, 2026, 07:15 AM UTC

   Dear Valued Customer, We would like to provide an update on the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region, which has been identified by our upstream SMS service provider as related to toll-free number verification and is currently under priority review by their dedicated verification team. Currently, SMS/text message notifications remain unavailable in the North America region, while all other Appointment Manager and DriveView functionality continues to operate normally. We are closely monitoring progress with our provider and will share further updates as soon as there is a change in status or a more precise estimated resolution time, and we sincerely apologize for the inconvenience while appreciating your continued patience as we work to resolve this issue as quickly as possible. Regards, Customer Support.

4. identified May 06, 2026, 01:40 PM UTC

   Dear Valued Customer, We would like to provide an update on the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region. The issue, related to toll-free number verification by our upstream SMS provider, remains under priority review by their dedicated verification team. Currently, SMS/text message notifications continue to be unavailable in the North America region, while all other functionalities of Appointment Manager and DriveView continues to operate normally. We remain in close coordination with our provider and are actively monitoring progress. We will provide further updates as soon as there is any change in status or a more precise estimated time for resolution.We sincerely apologize for the inconvenience and greatly appreciate your continued patience and understanding. Regards, Customer Support.

5. identified May 06, 2026, 10:25 PM UTC

   Dear Valued Customer, We would like to provide an update regarding the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region. Following discussions with our upstream SMS providers, the required remediation steps have been completed and are currently under expedited review by their verification teams. In parallel, backend code changes to route US-region traffic through an alternate provider have also been completed and successfully tested. The corresponding number registration process is currently under review by the provider. At this time, SMS/text message notifications in the North America region continue to remain unavailable while these verification and registration processes are being finalized. All other functionalities of Appointment Manager and DriveView continue to operate normally. We remain in close coordination with both providers and are actively following up to expedite resolution. We will share further updates as soon as there is any change in status or a more precise estimated timeline for restoration of SMS services. We sincerely apologize for the inconvenience and greatly appreciate your continued patience and understanding. Regards, Customer Support

6. identified May 07, 2026, 07:32 AM UTC

   Dear Valued Customer, We would like to provide an update regarding the ongoing SMS notification issue affecting Appointment Manager, Yard Visibility and the DriveView app in the North America region. The required remediation steps have been completed; however, they remain under review by our upstream SMS providers’ verification teams. In parallel, the number registration process for the alternate SMS provider is also still under review. We continue to actively track this issue and are treating it as a high priority. Our teams are exploring all possible options to expedite the review and resolution process and are closely following up with the providers. At this time, SMS/text message notifications in the North America region remain unavailable while these processes are being finalized. All other functionalities of Appointment Manager and DriveView continue to operate normally. We will provide further updates as soon as there is any progress or a clearer timeline for restoration. We sincerely apologize for the inconvenience and appreciate your continued patience and understanding. Regards, Customer Support

7. identified May 07, 2026, 05:49 PM UTC

   Dear Valued Customer, Our engineering team is actively collaborating with our upstream SMS service provider and has prioritized resolution of this issue. We will continue to share updates as more information becomes available. Thank you for your patience and understanding. Regards, Customer Support.

8. identified May 08, 2026, 06:30 AM UTC

   Dear Valued Customer, Our engineering team is currently working with our upstream SMS service provider and has prioritized resolution of this issue. We will continue to share updates as more information becomes available. Thank you for your patience and understanding. Regards, Customer Support.

9. resolved May 08, 2026, 03:51 PM UTC

   Dear Valued Customer, We are pleased to inform you that the issue has been resolved and services are now fully restored. SMS messages are being delivered successfully, and the platform is operating normally. We sincerely appreciate your patience and understanding while our engineering team worked with the upstream SMS service provider to address the issue. If you continue to experience any problems, please feel free to contact our support team. Regards, Customer Support

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Started May 04, 2026, 03:26 PM UTC· resolved May 04, 2026, 08:06 PM UTC

1. identified May 04, 2026, 03:26 PM UTC

   Dear Valued Customer, The carrier PYLE (A.DuiePYLE) is currently experiencing an API disruption on their end. As a result, rating and dispatch functionalities are impacted. Our team is actively monitoring the situation and we will share further updates as soon as more information becomes available. Regards, Customer Support

2. resolved May 04, 2026, 08:06 PM UTC

   Dear Valued Customer, The issue from the carrier PYLE (A.DuiePYLE) has been resolved. Regards, Customer Support

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