Movement Export (Emails) Functionality Temporarily Unavailable
Affected: NA - MovementEU - Movement
Project44 Outage History
Project44 degraded · 1 active incident View live status →Project44 had 57 outages in the last 2 years totaling 385h 15m of downtime — averaging 2.3 incidents per month.
There were 57 Project44 outages since May 29, 2025 totaling 385h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.
CSS (Sailing Schedules) Unavailable
Affected: Sailing Schedules Web Application (CSS)Sailing Schedules Web Application (CSS)Sailing Schedules APISailing Schedules APISailing Schedules Data Delivery (FTP)Sailing Schedules Data Delivery (FTP)Sailing Schedules EngineSailing Schedules Engine
Timeline · 2 updates
- identified May 08, 2026, 10:55 AM UTC
Dear valued Customer, We are currently experiencing a global outage affecting the CSS (Sailing Schedules) product. As a result, CSS is currently unavailable. Our team has identified the root cause of the issue and is actively working to restore service. We will provide further updates as soon as the service is back online. We apologize for any inconvenience this may cause and appreciate your patience as we resolve the issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].
- resolved May 08, 2026, 12:14 PM UTC
Dear valued Customer, We are pleased to inform you that the issue affecting the CSS (Sailing Schedules) product has been fully resolved, and the service is now available. Our team identified the root cause of the outage and implemented the necessary fixes to restore full functionality. The incident has been resolved completely. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding throughout the incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please don't hesitate to contact us at [email protected]. Best Regards Customer Support Team
GHTrack Portal Disruption - License Expiration
Timeline · 3 updates
- investigating May 08, 2026, 08:43 AM UTC
Dear Valued Customer, We are currently experiencing a temporary issue affecting access to the ghTrack portal due to a license expiration from our third-party service provider. Our engineering team is actively working to resolve the issue, and we are treating this as a priority. We will continue to provide updates as more information becomes available. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].
- monitoring May 08, 2026, 09:16 AM UTC
Dear Valued Customer, The issue affecting access to the ghTrack portal, caused by a license expiration from our third-party service provider, has now been resolved. Our engineering team is actively monitoring the system to ensure continued stability and performance. At this time, services are operating normally. We will continue to keep a close watch and provide updates if any new information arises. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].
- resolved May 08, 2026, 09:42 AM UTC
Dear Valued Customer, The issue affecting access to the ghTrack portal, caused by a license expiration from our third-party service provider, has been fully resolved. All services are now operating normally, and our systems remain stable following a period of monitoring. We appreciate your patience and understanding while we worked to restore service. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].
SMS Notifications Delayed for Appointment Manager and DriveView - NA Region
Affected: Appointment ManagerYard VisibilityNA - Driveview
Timeline · 9 updates
PYLE (A.DuiePYLE) API disruption - Dispatch and Rating impacted
Affected: LTL Carrier
Timeline · 2 updates
- identified May 04, 2026, 03:26 PM UTC
Dear Valued Customer, The carrier PYLE (A.DuiePYLE) is currently experiencing an API disruption on their end. As a result, rating and dispatch functionalities are impacted. Our team is actively monitoring the situation and we will share further updates as soon as more information becomes available. Regards, Customer Support
- resolved May 04, 2026, 08:06 PM UTC
Dear Valued Customer, The issue from the carrier PYLE (A.DuiePYLE) has been resolved. Regards, Customer Support
Appointment Manager – Partial Service Disruption (NA Production)
Affected: Appointment Manager
Timeline · 3 updates
- investigating Apr 30, 2026, 10:00 PM UTC
Dear Valued Customer, We are currently experiencing a partial service disruption affecting the Appointment Manager in our North America Production environment. Some customers may find that their shipments are not being processed as expected. Our team is actively investigating the root cause and working to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we resolve this issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer support.
- monitoring Apr 30, 2026, 10:59 PM UTC
Dear Valued Customer, A fix has been implemented for the Appointment Manager partial service disruption in the North America Production environment. Our teams are actively monitoring the system to ensure continued stability, and shipments should now be processing as expected. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support
- resolved May 01, 2026, 12:32 AM UTC
Dear Valued Customer, The issue affecting the Appointment Manager in our North America Production environment has been resolved. All services are now functioning as expected, and shipments are being processed normally. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Regards, Customer Support
TForce Freight Outage - Rating Impacted
Affected: LTL Carrier
Timeline · 2 updates
- identified Apr 29, 2026, 03:48 PM UTC
Dear Valued Customer, We have been notified by the carrier TForce that they are currently experiencing a system outage impacting rating services. Our team is actively monitoring the situation and we will provide further updates as soon as additional information is received from the carrier. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support
- resolved Apr 29, 2026, 04:20 PM UTC
Dear Valued Customer, Tforce has confirmed that their system has been restored. Regards, Customer Support
Tracking Updates Delayed Across All Modes – EU Production
Affected: Tracking APITracking APITracking APITracking APITracking APITracking PageTracking API
Timeline · 7 updates
- investigating Apr 29, 2026, 09:46 AM UTC
Dear valued Customer, We are currently experiencing delays in tracking updates for all modes (Truckload, LTL, Ocean, and other tracking services) within our EU Production environment. Our team is actively working to resolve the issue, and a roll-back is in progress to restore normal update intervals. At this time, customers in the EU region may see delayed tracking information across all channels. We appreciate your patience and understanding while we work to resolve this as quickly as possible. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].
- monitoring Apr 29, 2026, 01:38 PM UTC
Dear Valued Customer, Our engineering team is actively monitoring system stability and will continue to provide updates as more information becomes available. Regards, Customer Support
- monitoring Apr 29, 2026, 08:26 PM UTC
Dear Valued Customer, Our engineering team continues to closely monitor system stability and will share updates as additional information becomes available. Regards, Customer Support
- monitoring Apr 30, 2026, 04:53 AM UTC
Dear Valued Customer, Our engineering team continues to closely monitor the system, and stability is being observed. Tracking updates are gradually returning to normal intervals across all modes in the EU Production environment. We will continue to monitor the situation closely and share further updates as more information becomes available. Regards, Customer Support
- monitoring Apr 30, 2026, 08:11 AM UTC
Dear Valued Customer, The issue remains under monitoring. While most services have stabilized, Truckload tracking in the EU has not yet fully recovered. Our engineering team continues to closely monitor the situation and will provide further updates as needed. Regards, Customer Support
- monitoring Apr 30, 2026, 02:15 PM UTC
Dear Valued Customer, The system is stable and operating as expected; however, Truckload tracking in the EU region is still in the process of recovery. We will continue to closely monitor the situation to ensure everything is functioning as expected. Thank you for your continued patience and understanding. Regards, Customer Support
- resolved Apr 30, 2026, 08:09 PM UTC
Dear Valued Customer, All services are now functioning as expected, and system stability has been fully restored. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Thank you for your patience and continued trust. Regards, Customer Support
Errors in YMS Tasks and Spots in Tablets
Affected: NA - Yard Management (YMS)
Timeline · 3 updates
- identified Apr 16, 2026, 08:01 PM UTC
Dear Valued Customer, We are currently experiencing an issue affecting Yard Management System (YMS) . Users may experience errors when attempting to move tasks or spots on the tablets. Our engineering team has identified the issue and is actively working on a fix. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Regards, Customer support.
- monitoring Apr 16, 2026, 09:46 PM UTC
Dear Valued Customer, The reported issue has been successfully mitigated, and the system is currently stable. Our team will continue to monitor closely to ensure ongoing stability. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Thank you for your continued patience and understanding. Regards, Customer Support.
- resolved Apr 16, 2026, 11:27 PM UTC
Dear Valued Customer, The Issue: YMS system displayed "invalid task to location" error during task moves has been resolved, The root cause has been addressed, and remediation steps have been applied and all affected services are now operating normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support
Getconvey Tracking Page – Intermittent Errors
Affected: Tracking Page
Timeline · 3 updates
- identified Apr 06, 2026, 06:36 PM UTC
Dear Valued Customer, We are currently experiencing an issue affecting the Tracking Page in Getconvey within our North America production environment. Some users may encounter intermittent time-out errors when accessing the project44 Tracking Page. Our team has identified the underlying cause and is actively working to implement a fix. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.
- monitoring Apr 06, 2026, 08:45 PM UTC
Dear Valued Customer, The reported issue has been successfully mitigated, and the system is currently stable. Our team will continue to monitor closely to ensure ongoing stability. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Thank you for your continued patience and understanding. Regards, Customer Support.
- resolved Apr 07, 2026, 10:29 AM UTC
Dear Valued Customer, The issue affecting the Tracking Page in Getconvey within our North America production environment has been resolved. The project44 Tracking Page is now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support
Partial Service Disruption on Last Mile Platform
Affected: Orders APIApplicationData Ingestion
Timeline · 3 updates
- investigating Apr 02, 2026, 08:30 PM UTC
Dear Valued Customer, We are currently investigating an issue affecting our Last Mile product. Some customers may experience delays when attempting to submit and process orders, resulting in slower-than-usual system performance. Our engineering team is actively working to resolve this issue and mitigate any impact as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support
- investigating Apr 02, 2026, 09:27 PM UTC
Dear Valued Customer, The issue affecting our Last Mile product has been resolved. Order submission and processing are now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support
- resolved Apr 02, 2026, 09:28 PM UTC
Dear Valued Customer, The issue affecting our Last Mile product has been resolved. Order submission and processing are now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support
Login Issues Impacting Last Mile Platform
Affected: ApplicationConvey Website
Timeline · 2 updates
- investigating Apr 02, 2026, 06:58 PM UTC
Dear Valued Customer, We are currently investigating a partial service disruption affecting our Last Mile product. Some users are experiencing difficulties logging into the application. Our team is actively working to resolve the issue and restore full access as quickly as possible. At this time, only login functionality is impacted; all other functions like ingestion remain fully operational. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.
- resolved Apr 02, 2026, 07:39 PM UTC
Dear Valued Customer, Our engineering team has resolved the issue affecting the Last Mile platform. The application is now fully accessible and operating normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.
USPS tracking disruption - Last Mile
Affected: Carrier Connections (Upstream Network)
Timeline · 3 updates
- identified Apr 02, 2026, 06:45 PM UTC
Dear Valued Customer, We are currently experiencing an issue affecting USPS last-mile tracking. This disruption originates on the USPS side. Our team is actively collaborating with USPS to resolve the issue as quickly as possible. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to [email protected]. Regards, Customer Support.
- monitoring Apr 02, 2026, 07:28 PM UTC
Dear Valued Customer, The issue affecting USPS last-mile tracking has been resolved by USPS. Our team is actively monitoring the situation to ensure continued stability. We appreciate your patience and understanding. If you have any questions, please do not hesitate to contact us at [email protected]. Regards, Customer Support
- resolved Apr 03, 2026, 01:46 PM UTC
This incident has been resolved.
Service Disruption: VOC Shipment Visibility Unavailable in EU Production
Affected: EU - Visibility Operations Center (VOC)
Timeline · 3 updates
- identified Feb 25, 2026, 02:48 PM UTC
We are currently experiencing a service disruption impacting VOC shipment visibility across all transportation modes within our EU Production environment. At this time, customers are unable to access shipment visibility data. We want to reassure you that no data has been lost. Our engineering team has identified the root cause and is actively working to restore full functionality as quickly as possible. We will continue to provide updates as progress is made. We sincerely apologize for any inconvenience this may cause and appreciate your patience. Providing reliable, high-availability services remains our top priority. If you have any questions or require assistance, please contact us at [email protected]
- monitoring Feb 25, 2026, 03:42 PM UTC
Dear Valued Customer, The reported issue has been mitigated, and the system is currently stable. Our team will continue to monitor to ensure ongoing stability. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to [email protected] Thank you for your continued patience and understanding.
- resolved Feb 25, 2026, 07:22 PM UTC
Dear Valued Customer, We would like to inform you that the issue has been fully resolved, and the system is now operating as expected.
Service Disruption – Samsara Integration
Affected: TL Carrier/ELD
Timeline · 4 updates
- investigating Feb 23, 2026, 08:48 PM UTC
Dear Valued Customer, We have been informed about the production system outage of the Samsara – the provider is experiencing a major outage that is impacting data flow. As a result, all inbound and outbound file transmissions associated with Samsara are temporarily unavailable during this period. Samsara is actively investigating the issue and working toward a resolution. We are closely monitoring the situation and will provide updates as soon as more information becomes available. We understand the importance of reliable and highly available services and sincerely apologize for any inconvenience this may cause. If you have any questions or require assistance, please contact us at [email protected] For more details, you can also refer to Samsara's status page: https://www.samsarastatus.com/incidents/322l2jg702fv From Customer support
- identified Feb 23, 2026, 09:07 PM UTC
Dear Valued Customer, Latest Update: The Samsara engineering team has identified the root cause of the availability issues affecting the Samsara Cloud, and recovery efforts are currently in progress. We appreciate your patience and understanding as the issue is being addressed. We understand the importance of reliable and highly available services and sincerely apologize for any inconvenience this may cause. If you have any questions or require assistance, please contact us at [email protected] For additional details and real-time updates, please refer to Samsara’s status page: https://www.samsarastatus.com/incidents/322l2jg702fv
- monitoring Feb 23, 2026, 11:06 PM UTC
Dear Valued Customer, Latest Update: Samsara is currently in the active recovery phase. Customers in the United States should now be experiencing full service restoration. Services in Canada and the EU are continuing to stabilise. Some customers in these regions may still encounter intermittent access issues when using the cloud dashboard. If this happens, please refresh the page and try again. Full service restoration across all regions is expected shortly. We sincerely appreciate your patience and understanding during this time. If you have any questions or require assistance, please contact us at [email protected] For additional details and real-time updates, please refer to Samsara’s status page: https://www.samsarastatus.com/incidents/322l2jg702fv
- resolved Feb 24, 2026, 05:31 PM UTC
Dear Valued Customer, The issue has been fully resolved, as confirmed by Samsara.
Dayton Freight Carrier Dispatch Failures : Service Unavailable Notice
Affected: Dispatch API
Timeline · 3 updates
- investigating Feb 20, 2026, 10:05 PM UTC
Dear Valued Customer, We are currently experiencing dispatch and booking failures with the DAFG carrier due to a recent change in their ShippingLabels request payload, which is causing booking requests to fail. As a result, booking new shipments is temporarily unavailable. Our engineering team is actively investigating the issue and working on a resolution, and we will provide further updates as soon as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to [email protected]
- monitoring Feb 21, 2026, 10:26 AM UTC
Dear Valued Customer, The issue impacting dispatch and booking requests with the DAFG carrier has been resolved. Our engineering team has implemented a fix to address the recent change in the ShippingLabels request payload, and booking functionality has been restored. We are continuing to monitor the system closely to ensure stability and confirm that all services are operating as expected. We will provide a final update once monitoring is complete. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to [email protected]
- resolved Feb 23, 2026, 03:15 PM UTC
Dear Valued Customer, We would like to inform you that the issue has been fully resolved, and the system is now operating as expected. Best regards, Customer Support
Ocean Tracking – Missing Hapag-Lloyd Ocean Tracking Updates
Affected: Ocean Carrier
Timeline · 3 updates
- investigating Feb 05, 2026, 05:03 PM UTC
Dear Valued Customer, We are currently investigating an incident affecting Hapag-Lloyd Ocean Tracking Updates. Customers may be experiencing missing tracking data updates for their Hapag-Lloyd shipments. Our team is actively working with the ocean carrier to identify the root cause and restore full functionality as quickly as possible. We will provide further updates as more information becomes available. We understand the importance of timely and accurate tracking information and apologize for any inconvenience this may cause. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer support.
- monitoring Feb 05, 2026, 05:35 PM UTC
Dear Valued Customers, We have resumed the Hapag-Lloyd Ocean Tracking Updates connectivity. Customers will receive recent tracking data updates for their Hapag-Lloyd shipments. Our team identified with the ocean carrier the root cause and its restored to full functionality. We are now monitoring the connection with the ocean carrier for the next 24 hours. We understand the importance of timely and accurate tracking information and apologize for any inconvenience this may cause. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer support.
- resolved Feb 06, 2026, 07:36 PM UTC
Dear Valued Customer, We would like to inform you that the issue has been fully resolved, and the system is now operating as expected. Best regards, Customer Support
Analytics Dashboard Access Issue for New Users
Affected: AnalyticsAnalyticsAnalyticsAnalytics
Timeline · 3 updates
- identified Feb 05, 2026, 12:15 PM UTC
Dear Valued Customer, We are currently addressing an issue impacting the Analytics product globally. Users attempting to access Analytics Dashboards and Data Quality Reports for the first time are unable to access them. Users with existing access remain unaffected. Our team has identified the root cause and is working on a resolution. We will provide additional updates as progress continues. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer support.
- monitoring Feb 05, 2026, 06:37 PM UTC
Dear Valued Customer, The reported issue has been mitigated, and the system is currently stable. Our team will continue to monitor to ensure ongoing stability. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to [email protected] Thank you for your continued patience and understanding.
- resolved Feb 06, 2026, 08:00 PM UTC
Dear Valued Customer, The issue impacting first-time access to Analytics Dashboards and Data Quality Reports has been resolved. Users can now access these features without any issues. Existing users were not affected during the incident. We apologize for any inconvenience and appreciate your patience. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to [email protected] Thank you for your continued patience and understanding.
Air Tracking Service Disruption – North America & Europe
Affected: Visibility Operations Center (VOC)Visibility Operations Center (VOC)Tracking APITracking API
Timeline · 4 updates
- identified Feb 04, 2026, 01:19 AM UTC
Dear Valued Customer, We are currently experiencing an issue affecting Air Tracking in the North America and Europe Production environments. Positional ping data for air shipments may be unavailable at this time. Our team has identified the root cause and is actively working to restore service. We appreciate your patience and understanding as we work to resolve this matter. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected] Regards, Customer Support
- monitoring Feb 04, 2026, 03:09 AM UTC
Dear Valued Customer, The issue affecting Air Tracking in the North America and Europe Production environments has been resolved. Positional ping data for air shipments is now processing as expected. Our team continues to closely monitor the system to ensure ongoing stability and performance. We appreciate your patience and understanding throughout this incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or notice any anomalies, please don't hesitate to contact us at [email protected]. Regards, Customer Support
- monitoring Feb 04, 2026, 03:11 AM UTC
Dear Valued Customer, The issue affecting Air Tracking in the North America and Europe Production environments has been resolved. Positional ping data for air shipments is now processing as expected. Our team continues to closely monitor the system to ensure ongoing stability and performance. We appreciate your patience and understanding throughout this incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or notice any anomalies, please don't hesitate to contact us at [email protected]. Regards, Customer Support
- resolved Feb 04, 2026, 04:48 AM UTC
Dear Valued Customer, The issue impacting Air Tracking in the North America and Europe Production environments has been fully resolved. Positional ping data for air shipments is now processing normally, and all systems are operating as expected. Our teams have confirmed platform stability following the fix. Thank you for your patience during this incident. We remain committed to delivering reliable, high-availability services to support your operations. If you experience any further issues or have questions, please contact us at [email protected]. Regards, Customer Support
YMS Reporting Data Delay – NA Region
Affected: NA - Yard Management (YMS)
Timeline · 3 updates
- investigating Jan 12, 2026, 05:59 AM UTC
Dear Valued Customer, We are currently experiencing an issue affecting the Yard Management System (YMS) reporting in the North America Production environment. Some customers may notice that report data displayed in the YMS UI is not up to date. Specifically, report data after January 10 is not currently available. The product is partially impacted, and our team is actively investigating the issue to restore full functionality as quickly as possible. We appreciate your patience and understanding as we work to resolve this matter. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected] . Regards, Customer Support
- monitoring Jan 12, 2026, 08:47 AM UTC
Dear Valued Customer, A fix has been implemented for the Yard Management System(YMS) reporting issue in the North America Production environment.Our teams are actively monitoring the system to ensure continued stability. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected] Regards, Customer Support
- resolved Jan 12, 2026, 09:21 AM UTC
Dear Valued Customer, The issue affecting Yard Management System (YMS) reporting in the North America Production environment has been resolved. All systems are operating normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer support.
Service Update: Kuehne + Nagel Shipment Tracking
Affected: Tracking APITracking APITracking API
Timeline · 2 updates
- investigating Jan 08, 2026, 07:59 AM UTC
Dear Valued Customer, We would like to inform you that we are currently experiencing technical issues with one of our carriers, Kuehne + Nagel while retrieving tracking updates via their API connection. As a result, shipment tracking updates for Ocean, Air, and LTL modes for this carrier may be temporarily unavailable. Please be assured that we are closely working with Kuehne + Nagel to resolve this matter at the earliest. We will continue to monitor the situation and share updates as more information becomes available. Thank you for your understanding and patience. Regards, Customer Support
- resolved Jan 09, 2026, 10:44 AM UTC
Dear Valued Customer, We would like to inform you that the issue has been resolved from the carrier's (Kuehne Nagel) side. The Shipment Tracking is now operating as expected for this carrier. Best regards, Customer Support
Partial Service Disruption | FTL Position Data – North America
Affected: Visibility Operations Center (VOC)Network Management Center (NMC)Documents APIRating APITendering APITracking APICarrier VOCAnalyticsBooking API
Timeline · 3 updates
- investigating Jan 07, 2026, 09:36 AM UTC
Dear Valued Customer, We are currently experiencing a partial disruption affecting our Full Truckload (FTL) services in the North America production environment. At this time, some customers may not see TL shipment position updates due to an issue with position data ingestion. Our team is actively investigating the root cause and working to restore full service as quickly as possible. We appreciate your patience and understanding as we work to resolve this matter. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards , Customer support
- monitoring Jan 07, 2026, 10:35 AM UTC
Dear Valued Customer, The issue has been resolved, and the system has been restored to normal operations. All services are functioning as expected. We appreciate your patience and understanding as we worked to resolve this matter. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer support
- resolved Jan 07, 2026, 11:25 AM UTC
Dear Valued Customer, We would like to inform you that the issue has been fully resolved, and the system is now operating as expected. Best regards, Customer Support
Estes Express (EXLA) API Service Disruption
Affected: LTL Carrier
Timeline · 2 updates
- identified Jan 05, 2026, 07:10 PM UTC
Dear Valued Customer, We have been informed by one of our Carriers: Estes Express (EXLA) that they are currently experiencing latency issues with our REST and SOAP Rate Quote APIs, resulting in timeouts. We are actively coordinating with EXLA on the same and shall keep you posted once more information becomes available. Regards, Customer Support.
- resolved Jan 06, 2026, 05:17 AM UTC
Dear Valued Customer, We would like to inform you that the latency issues previously reported with the REST and SOAP Rate Quote APIs for Estes Express (EXLA) have been successfully resolved. The timeouts were the result of a temporary issue on the carrier's side. We coordinated closely with Estes Express to address the matter, and all services are now functioning as expected. We appreciate your patience and understanding. Should you experience any further issues or require additional assistance, please contact our support team. Regards, Customer Support
Disruption in LTL Rating via VOC - NA region
Affected: NA - Visibility Operations Center (VOC)Rating API
Timeline · 6 updates
- investigating Dec 18, 2025, 04:01 PM UTC
Dear Valued Customer, We are currently experiencing an issue affecting the LTL rating in VOC within the North America Production environment. Some users may experience increased latency and, in certain cases, request timeouts while attempting to access rating services. The issue is partially impacting the product's availability and our team is actively investigating to restore full functionality as quickly as possible. We appreciate your patience and understanding as we work to resolve this matter. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards , Customer support
- identified Dec 18, 2025, 05:14 PM UTC
Dear Valued Customer, The issue has been identified, and our engineering team is actively working on a resolution. We will continue to keep you informed of any updates. Regards , Customer support
- investigating Dec 18, 2025, 07:39 PM UTC
Dear Valued Customer, Our engineering team is continues to investigate the issue. We remain committed to resolving this matter as quickly as possible and will continue to provide timely updates as new information becomes available. Regards , Customer support
- monitoring Dec 18, 2025, 08:48 PM UTC
Dear Valued Customer, The system has been restored and is now operating normally. Our team will continue to closely monitor the situation to ensure ongoing stability and performance, and we will provide further updates as the matter is fully resolved. Regards , Customer support
- monitoring Dec 18, 2025, 09:38 PM UTC
Dear Valued Customer, The issue has been fully resolved, and the system has been restored to normal operations. All services are functioning as expected. We appreciate your patience and understanding as we worked to resolve this matter. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer support.
- resolved Dec 18, 2025, 09:39 PM UTC
This incident has been resolved.
Movement Shipment Search - Delays in Shipment Updates
Affected: NA - MovementEU - Movement
Timeline · 3 updates
- investigating Dec 17, 2025, 11:10 PM UTC
Dear Valued Customer, We are currently experiencing an issue impacting the Movement shipment search functionality across all transportation modes in the NA and EU regions. Customers may encounter delays when searching for shipments or viewing shipment updates. Our teams are actively investigating and working to resolve the issue and restore full functionality as quickly as possible. We appreciate your patience and understanding while we address this matter. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer support.
- monitoring Dec 18, 2025, 01:13 AM UTC
Dear Valued Customer, A fix has been implemented for the issue affecting Movement shipment search across all modes in the NA and EU regions. Our teams are actively monitoring the system to ensure continued stability. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]
- resolved Dec 18, 2025, 03:32 AM UTC
Dear Valued Customer, The issue affecting Movement shipment search across all modes in the NA and EU regions has been resolved. All systems are operating normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].