Project44 incident
Partial Service Disruption — Movement Platform
Project44 experienced a minor incident on November 20, 2025 affecting EU - Movement, lasting 3h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 20, 2025, 04:06 PM UTC
Dear Valued Customers, We are currently experiencing an issue affecting the shipment list page in Movement for customers in the EU region., which may display outdated shipment information. Additionally, shipment notifications may be delayed. Our engineering team has identified the root cause of the issue and is actively working on a fix to restore full functionality as soon as possible. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Best Regards Customer Support
- monitoring Nov 20, 2025, 06:11 PM UTC
Dear Valued Customers, Our engineering team has successfully implemented a fix and is currently developing a long-term resolution. We are actively monitoring the situation. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards Customer Support
- resolved Nov 20, 2025, 07:51 PM UTC
Dear Valued Customer, We would like to inform you that the issue has been fully resolved, and the system is now operating as expected. Best regards, Customer Support