Project44 incident
Partial Disruption: Truckload Milestone Update Latencies in North America
Project44 experienced a minor incident on September 23, 2025 affecting Tracking API, lasting 2h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2025, 07:44 AM UTC
Dear Valued Customer, We are currently experiencing a partial service disruption affecting our Truckload product in the North America production environment. Customers may notice delays in milestone update latencies. Our engineering team is actively investigating the root cause and working diligently to restore full functionality as quickly as possible. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].
- identified Sep 23, 2025, 08:53 AM UTC
Dear Valued Customer, Our engineering team has identified the the issue and is currently working on a long-term resolution. We are actively monitoring the situation and will continue to provide updates on this thread as new developments occur. Regards, Customer Support
- resolved Sep 23, 2025, 10:28 AM UTC
Dear Valued Customer, Our engineering team has successfully implemented a fix. The issue is now resolved, and the system is functioning as expected. If you have any questions, please don’t hesitate to reach out to [email protected]. Regards, Customer Support