Project44 incident
Delay in Ocean Shipment Position Updates (EU Region)
Project44 experienced a minor incident on August 10, 2025 affecting Visibility Operations Center (VOC) and Tracking API and 1 more component, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 10, 2025, 01:08 PM UTC
Dear Valued Customer, We are currently experiencing delays in populating positions for ocean shipments on the Movement platform in the EU environment, which may result in slower updates to position information for affected shipments. Our engineering team is actively investigating and working to restore normal update times. We will continue to share updates as more information becomes available. As always, we remain committed to providing reliable and high-availability services. If you have any questions, please contact us at [email protected].
- monitoring Aug 10, 2025, 02:32 PM UTC
Dear Valued Customer, The delays in populating positions for ocean shipments on the Movement platform in the EU environment have been mitigated, and normal update times are being restored. Our team will continue to monitor the performance closely to ensure stability. We appreciate your patience and understanding while we resolved this matter. If you have any questions, please contact us at [email protected]. Best Regards, Customer Support
- resolved Aug 10, 2025, 03:05 PM UTC
Dear Valued Customer, We are pleased to inform you that the delays in populating positions for ocean shipments on the Movement platform in the EU environment have been resolved. Position information for all affected shipments is now updating normally. Thank you for your patience while our engineering team worked to restore normal service. If you have any questions, please contact us at [email protected]. Best Regards, Customer Support