Project44 incident

Service Outage Affecting All Products – North America Production

Critical Resolved View vendor source →

Project44 experienced a critical incident on September 3, 2025 affecting Visibility Operations Center (VOC) and Visibility Operations Center (VOC) and 1 more component, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2025, 06:09 PM UTC
Resolved
Sep 03, 2025, 08:00 PM UTC
Duration
1h 51m
Detected by Pingoru
Sep 03, 2025, 06:09 PM UTC

Affected components

Visibility Operations Center (VOC)Visibility Operations Center (VOC)Visibility Operations Center (VOC)Visibility Operations Center (VOC)Visibility Operations Center (VOC)Visibility Operations Center (VOC)Track & Trace Web Application (CTT)Sailing Schedules Web Application (CSS)NA - MovementNA - Visibility Operations Center (VOC)

Update timeline

  1. investigating Sep 03, 2025, 06:09 PM UTC

    Dear Customer, We are currently experiencing a critical outage affecting all modes except Last Mile in our North America production environment. As a result, customers are unable to submit shipment changes or initiate new shipments, and tracking events are not being processed at this time. Our engineering teams are actively investigating and working to restore full service as quickly as possible. We sincerely apologize for the disruption and appreciate your patience as we work towards resolution. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Best Regards, Customer Support

  2. monitoring Sep 03, 2025, 06:53 PM UTC

    Dear Valued Customer We are happy to share that a fix has been successfully implemented, and all services are now fully operational across all modes. Our team is actively monitoring the systems to ensure everything continues to run smoothly. We will provide a final update once monitoring is complete. Thank you for your continued patience and support. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to [email protected]. Best Regards, Customer Support.

  3. resolved Sep 03, 2025, 08:00 PM UTC

    Dear Valued Customer, As per our monitoring the system is stable and all the services are functioning as expected. We remain committed to providing you with reliable, high-availability services. If you have any questions or concerns, please don’t hesitate to reach out to us at [email protected]. Thank you for your patience. Best Regards, Customer support