Project44 experienced a major incident on July 30, 2025 affecting NA - Movement and EU - Movement, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 30, 2025, 01:11 PM UTC
Dear Valued Customer, We are currently experiencing a disruption affecting user management within the Movement platform. Specifically, customers are unable to assign or remove users from access groups. Please note that existing group memberships and access group rule processing remain unaffected. Our engineering team is actively working on resolving this issue. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding. As an organization, we remain committed to delivering reliable, high-availability services. If you have any questions, please don’t hesitate to contact us at [email protected].
- identified Jul 30, 2025, 02:14 PM UTC
Dear Valued Customer, Our engineering team has identified the issue and is actively working on a resolution. We will continue to update the status page with any new developments as they become available. If you have any questions, please don’t hesitate to contact us at [email protected].
- resolved Jul 30, 2025, 03:41 PM UTC
Dear Valued Customer, A fix has been deployed, and the issue is now fully resolved. All functionalities are operating as expected, and the system remains stable. Thank you for your patience throughout this process. As an organization, we are committed to delivering reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Best Regards Customer Support