Project44 incident
Ocean Tracking Updates Impact – Mediterranean Shipping Company (MSC)
Project44 experienced a minor incident on September 5, 2025 affecting Tracking API and Tracking API, lasting 12h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 05, 2025, 10:34 AM UTC
Dear Valued Customer, We are currently investigating an issue affecting Ocean tracking updates via Mediterranean Shipping Company(MSC) carrier API connection. The root cause has been identified, and our team is working with the carrier to implement a resolution. At this time, customers may experience delays or disruptions in receiving tracking updates for shipments tracked via MSC API connection. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a fix. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support
- resolved Sep 05, 2025, 10:44 PM UTC
Dear Valued Customer, We are pleased to inform you that the issue affecting Ocean tracking updates via the Mediterranean Shipping Company (MSC) carrier API connection has been resolved. All services are now operating normally, and tracking updates are being processed as expected. We sincerely appreciate your patience and understanding. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support