Delay in Ocean Door-to-Door and Terminal Visibility Updates (NA Region)

Update timeline

1. investigating Jul 24, 2025, 11:20 AM UTC

   Dear Valued Customer, We are currently experiencing delays in updates related to Ocean Door-to-Door visibility and Terminal Visibility services. Our engineering team is actively investigating the issue and addressing it as a top priority. We are committed to resolving this as swiftly as possible and will continue to keep you informed as more information becomes available. We sincerely appreciate your patience and understanding during this time. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to [email protected].

2. monitoring Jul 24, 2025, 08:17 PM UTC

   Dear Valued Customer, The earlier delays in updates related to Ocean Door-to-Door Visibility and Terminal Visibility services have now been resolved. The system is currently stable, and our team is actively monitoring to ensure continued performance. We appreciate your patience and understanding while we worked through this issue. Should you experience any further concerns, please don’t hesitate to reach out. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to [email protected].

3. resolved Jul 24, 2025, 11:04 PM UTC

   Dear Valued Customer, As per our monitoring, the system is stable, and all the services are now functioning as expected. Thank you for your patience throughout this process. If you have any further questions or issues, please don't hesitate to reach out to [email protected]. Best Regards Customer Support