Project44 incident

Movement Shipment Visibility – North America Production

Major Resolved View vendor source →

Project44 experienced a major incident on October 20, 2025 affecting NA - Movement, lasting 17h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 08:23 PM UTC
Resolved
Oct 21, 2025, 01:54 PM UTC
Duration
17h 30m
Detected by Pingoru
Oct 20, 2025, 08:23 PM UTC

Affected components

NA - Movement

Update timeline

  1. investigating Oct 20, 2025, 08:23 PM UTC

    Dear Valued Customer, We are currently experiencing a service disruption impacting Movement Shipment Visibility within the North America Production environment. Customers may be unable to view or filter shipments in the Movement platform at this time. Our engineering team is actively investigating the issue and working diligently to restore full functionality as soon as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the matter. project44 remains committed to delivering reliable and high-availability services to our customers.If you have any questions or require immediate assistance, please contact us at [email protected] Best Regards Customer Support

  2. monitoring Oct 20, 2025, 08:55 PM UTC

    Dear Valued Customer, We’re pleased to inform you that the earlier global disruption affecting the Movement platform has been resolved. All services are now operating normally, and customers are once again able to view their shipments. Our team will continue to closely monitor the platform to ensure ongoing stability. We sincerely appreciate your patience and understanding during this time. At project44, we remain dedicated to delivering reliable, high-availability services and a seamless experience for our customers. If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected].

  3. resolved Oct 21, 2025, 01:54 PM UTC

    Dear Valued Customer, We would like to inform you that the issue has been fully resolved, and all services are now operating as expected. customers are able to view their shipments. We sincerely appreciate your patience and understanding during this time, and we thank you for your continued trust in us. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Best Regards Customer Support