Practice Fusion had 29 outages in the last 2 years totaling 316h 23m of downtime — averaging 1.2 incidents per month.
There were 29 Practice Fusion outages since June 13, 2025 totaling 316h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware that some users are unable to log in to the EHR. We are working to resolve the issue and will post updates here as they become available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue impacting integrated scanning in Practice Fusion. Overnight, Dynamsoft updated their scanner drivers, which may cause scanning functionality to fail for some users. To resolve the issue, please update your Dynamsoft drivers using the link below and then restart your computer: https://demo.dynamsoft.com/DWT/Resources/dist/DynamsoftServiceSetup.msi
This incident has been resolved.
We are aware that some users are unable to receive the 2FA code sent via SMS/text. Please use the voice option as a temporary workaround as we work with our MFA partner to resolve the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a system wide outage. We are working to resolve the issue and will post updates here as they become available.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
This incident has been resolved.
We are aware of an issue impacting e-prescribing controlled substances using ID.me. ID.me is working to resolve this. You can subscribe to their status page updates at status.id.me
This incident has been resolved.
Real-Time Prescription Benefits is partially unavailable. We are working with Surescripts to resolve the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware some patients are unable to log in to Patient Fusion (PHR). We are working to resolve the issue as soon as possible. Patients can still access Patient Fusion via this url: https://login.patientfusion.com/#/
This incident has been resolved.
The EHR is temporarily offline to address a critical issue. We will post updates here.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware that some users are experiencing slowness when accessing Practice Fusion Billing Software. We are working to resolve the issue as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue impacting Scheduling. We are working to resolve the issue as soon as possible.
We are aware of an issue impacting a very small number of customers loading their schedule. To see appointments for the day, please use the "Appointment and eligibility report" under the Reports tab in order to generate a list of the appointments.
This incident has been resolved.
We are aware of an issue impacting some Charting features. We are working to resolve the issue as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
There is an outage with Practice Fusion Billing Software. We are investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently experiencing an issue with claim scrubbing. During this time, scrubbing results may not generate as expected. Our team is actively working to restore full service as quickly as possible.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are aware of an issue impacting sending controlled medications. We are working to resolve the issue as soon as possible.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue impacting e-prescribing and sending controlled scripts through ID.me. We are working to resolve the issue as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing an issue with the Practice Fusion Billing Software and are actively troubleshooting.
We are continuing to investigate this issue.
We are continuing to investigate the login issue.
The issue has been identified, and we are working on implementing a fix.
A fix has been implemented and we are monitoring the results.
The fix has been implemented for the issue impacting Practice Fusion Billing Software. Subsequent testing has proven successful. Thank you for your patience. Please log a ticket with Veradigm Support if you continue to experience an issue.
We’re currently experiencing an issue with our phone system, and inbound/outbound calls may not be working at this time. Our team is working with our phone provider to restore service as quickly as possible. Please visit help.practicefusion.com to start to create a support case or start a live chat for immediate assistance.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
This incident has been resolved.
The Amazon Web Services (AWS) outage is causing slowness or unexpected behavior in Practice Fusion and Patient Fusion for some users. Some third-party integrated services may also be impacted. Our support team is also currently experiencing issues with phone systems and chat due to the AWS outage. Please visit help.practicefusion.com to create a support case for immediate assistance. Our team is actively monitoring the situation and working to resolve it as quickly as possible.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware that some users are experiencing slowness when accessing some features of the EHR. We are working to resolve the issue as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue impacting the Activity feed and audit report. We are working to resolve the issue as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue impacting e-prescribing. We are working to resolve the issue as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue impacting loading patient charts, flowsheets and other areas of charting. We are working to resolve the issue as soon as possible.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.