Practice Fusion had 29 outages in the last 2 years totaling 10h 37m of downtime — averaging 1.2 incidents per month.
There were 29 Practice Fusion outages since June 13, 2025 totaling 10h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware of an issue impacting Lab and Imaging ordering. We are working to resolve the issue as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware that some users not receiving 2FA codes via cellular text. In the meantime, please use the voice option to receive your 2FA code via voice instead of text. https://help.practicefusion.com/s/article/How-do-I-retrieve-my-security-code
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue. In the meantime, please use the voice option to receive your 2FA code via voice instead of text. https://help.practicefusion.com/s/article/How-do-I-retrieve-my-security-code
This incident has been resolved.
We are aware of an issue impacting sending superbills to AdvancedMD and NueMD. We are working to resolve the issue as soon as possible.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently experiencing an issue affecting our phone system, preventing some calls from being received or made. Please log a case or use our Live Chat option.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.