Practice Fusion incident

The EHR is online but some users may experience issues with Real-Time Prescription Benefits

Minor Resolved View vendor source →

Practice Fusion experienced a minor incident on March 31, 2026 affecting eRx, lasting 1d 18h. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2026, 08:11 PM UTC
Resolved
Apr 02, 2026, 02:57 PM UTC
Duration
1d 18h
Detected by Pingoru
Mar 31, 2026, 08:11 PM UTC

Affected components

eRx

Update timeline

  1. identified Mar 31, 2026, 08:11 PM UTC

    Real-Time Prescription Benefits is partially unavailable. We are working with Surescripts to resolve the issue.

  2. monitoring Mar 31, 2026, 08:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 02, 2026, 02:57 PM UTC

    This incident has been resolved.