Practice Fusion incident
EHR is online but some users may experiencing performance issues.
Resolved after 6 hours 13 minutes, on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Oct 20, 2025, 03:21 PM UTC
The Amazon Web Services (AWS) outage is causing slowness or unexpected behavior in Practice Fusion and Patient Fusion for some users. Some third-party integrated services may also be impacted. Our support team is also currently experiencing issues with phone systems and chat due to the AWS outage. Please visit help.practicefusion.com to create a support case for immediate assistance. Our team is actively monitoring the situation and working to resolve it as quickly as possible.
- investigating Oct 20, 2025, 03:42 PM UTC
We are continuing to investigate this issue.
- identified Oct 20, 2025, 05:02 PM UTC
The issue has been identified and a fix is being implemented.
- investigating Oct 20, 2025, 07:25 PM UTC
We are currently investigating this issue.
- monitoring Oct 20, 2025, 09:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 09:34 PM UTC
This incident has been resolved.
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