Practice Fusion incident

Practice Fusion Billing Software issue

Critical Resolved View vendor source →

Practice Fusion experienced a critical incident on October 20, 2025 affecting Practice Fusion Billing Software, lasting 4h 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 04:14 PM UTC
Resolved
Oct 20, 2025, 09:12 PM UTC
Duration
4h 57m
Detected by Pingoru
Oct 20, 2025, 04:14 PM UTC

Affected components

Practice Fusion Billing Software

Update timeline

  1. investigating Oct 20, 2025, 04:14 PM UTC

    We are experiencing an issue with the Practice Fusion Billing Software and are actively troubleshooting.

  2. investigating Oct 20, 2025, 04:23 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 20, 2025, 05:19 PM UTC

    We are continuing to investigate the login issue.

  4. identified Oct 20, 2025, 06:01 PM UTC

    The issue has been identified, and we are working on implementing a fix.

  5. monitoring Oct 20, 2025, 07:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 20, 2025, 09:12 PM UTC

    The fix has been implemented for the issue impacting Practice Fusion Billing Software. Subsequent testing has proven successful. Thank you for your patience. Please log a ticket with Veradigm Support if you continue to experience an issue.