Practice Fusion incident

EHR is online but some users may experience issues with e-prescribing EPCS (ID.me)

Minor Resolved View vendor source →

Practice Fusion experienced a minor incident on December 18, 2025 affecting eRx, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2025, 10:43 PM UTC
Resolved
Dec 19, 2025, 12:21 AM UTC
Duration
1h 37m
Detected by Pingoru
Dec 18, 2025, 10:43 PM UTC

Affected components

eRx

Update timeline

  1. identified Dec 18, 2025, 10:43 PM UTC

    We are aware of an issue impacting sending controlled medications. We are working to resolve the issue as soon as possible.

  2. identified Dec 18, 2025, 11:37 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Dec 19, 2025, 12:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 19, 2025, 12:21 AM UTC

    This incident has been resolved.