Practice Fusion incident

EHR is online but some users may experience issues with sending controlled prescriptions

Resolved after 31 minutes, affecting eRx, on December 17, 2025.

monitoring Dec 17, 2025, 12:18 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Dec 17, 2025, 12:00 AM UTC
Resolved
Dec 17, 2025, 12:31 AM UTC
Duration
31m
Detected by Pingoru
Dec 17, 2025, 12:00 AM UTC

Affected components

eRx

Update timeline

  1. investigating Dec 17, 2025, 12:00 AM UTC

    We are aware of an issue impacting e-prescribing and sending controlled scripts through ID.me. We are working to resolve the issue as soon as possible.

  2. monitoring Dec 17, 2025, 12:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 17, 2025, 12:31 AM UTC

    This incident has been resolved.

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