Practice Fusion incident

EHR is online but some users may experience issues with sending controlled prescriptions

Minor Resolved View vendor source →

Practice Fusion experienced a minor incident on December 17, 2025 affecting eRx, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2025, 12:00 AM UTC
Resolved
Dec 17, 2025, 12:31 AM UTC
Duration
31m
Detected by Pingoru
Dec 17, 2025, 12:00 AM UTC

Affected components

eRx

Update timeline

  1. investigating Dec 17, 2025, 12:00 AM UTC

    We are aware of an issue impacting e-prescribing and sending controlled scripts through ID.me. We are working to resolve the issue as soon as possible.

  2. monitoring Dec 17, 2025, 12:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 17, 2025, 12:31 AM UTC

    This incident has been resolved.