Practice Fusion incident

EHR is online but some users may experience issues with Charting

Major Resolved View vendor source →

Practice Fusion experienced a major incident on October 14, 2025 affecting Charting, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2025, 03:51 PM UTC
Resolved
Oct 14, 2025, 06:24 PM UTC
Duration
2h 32m
Detected by Pingoru
Oct 14, 2025, 03:51 PM UTC

Affected components

Charting

Update timeline

  1. investigating Oct 14, 2025, 03:51 PM UTC

    We are aware of an issue impacting loading patient charts, flowsheets and other areas of charting. We are working to resolve the issue as soon as possible.

  2. investigating Oct 14, 2025, 04:14 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 14, 2025, 04:48 PM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 14, 2025, 05:33 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Oct 14, 2025, 05:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 14, 2025, 06:24 PM UTC

    This incident has been resolved.