Practice Fusion incident

Practice Fusion Login - 2FA code won't send via SMS/text

Minor Resolved View vendor source →

Practice Fusion experienced a minor incident on May 7, 2026 affecting Login, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 06:52 PM UTC
Resolved
May 07, 2026, 07:03 PM UTC
Duration
10m
Detected by Pingoru
May 07, 2026, 06:52 PM UTC

Affected components

Login

Update timeline

  1. investigating May 07, 2026, 06:52 PM UTC

    We are aware that some users are unable to receive the 2FA code sent via SMS/text. Please use the voice option as a temporary workaround as we work with our MFA partner to resolve the issue.

  2. monitoring May 07, 2026, 06:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 07, 2026, 07:03 PM UTC

    This incident has been resolved.