Pexip Outage History

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Pexip had 47 outages in the last 2 years totaling 899h 54m of downtime — averaging 1.9 incidents per month.

There were 47 Pexip outages since August 16, 2024 totaling 899h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pexip.com

Minor May 29, 2026

Teams CVI SIP Call Failures in Oregon PoP

Detected by Pingoru
May 29, 2026, 10:05 AM UTC
Resolved
May 29, 2026, 12:52 PM UTC
Duration
2h 46m
Affected: Connect for Microsoft Teams MeetingsConnect for Microsoft Teams Rooms (MTRs)Connect for Zoom RoomsConnect for Google Meet MeetingsConnect for Google RoomsVirtual Meeting Room (VMR) Service
Timeline · 5 updates
  1. investigating May 29, 2026, 09:41 AM UTC

    We detected incoming SIP call failures in the Oregon Point of Presence (PoP) and are currently investigating the issue.

  2. investigating May 29, 2026, 10:05 AM UTC

    As a mitigation step, we have re-routed incoming SIP calls from unregistered devices to an alternative location. This change is intended to resolve the impact while we continue investigating the issue in the Oregon PoP.

  3. identified May 29, 2026, 11:25 AM UTC

    We have identified an issue with an unavailable infrastructure component that caused some SIP calls to fail in Oregon and are actively working to resolve the issue.

  4. monitoring May 29, 2026, 11:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 29, 2026, 12:52 PM UTC

    This incident has been resolved. Incoming SIP call handling has been restored to its normal operating configuration.

Read the full incident report →

Minor May 20, 2026

Calls May Appear with a Delay on the Diagnostics Page in Pexip Control Center

Detected by Pingoru
May 20, 2026, 08:24 AM UTC
Resolved
May 21, 2026, 07:53 AM UTC
Duration
23h 28m
Affected: Control Center
Timeline · 6 updates
  1. investigating May 20, 2026, 08:24 AM UTC

    We are investigating an issue causing calls to appear with a delay on the Diagnostics Page in Pexip Control Center.

  2. monitoring May 20, 2026, 08:38 AM UTC

    We have implemented a fix to address delayed call visibility on the Diagnostics Page in Pexip Control Center. Some delay may persist while the system clears existing backlog. We are actively monitoring.

  3. monitoring May 20, 2026, 01:27 PM UTC

    Currently diagnostics are unavailable in PCC. We continue to work to bring this feature online.

  4. monitoring May 20, 2026, 01:29 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring May 20, 2026, 03:09 PM UTC

    The issue affecting the Diagnostics page has been resolved and we are monitoring system behavior. Some delay in data appearing on the Diagnostics page may persist while the system clears the existing backlog.

  6. resolved May 21, 2026, 07:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 28, 2026

Some calls from the Pexip app for iOS are ending prematurely

Detected by Pingoru
Apr 28, 2026, 04:13 PM UTC
Resolved
May 06, 2026, 11:11 AM UTC
Duration
7d 18h
Affected: My Meeting Video (MMV) soft clients
Timeline · 5 updates
  1. investigating Apr 28, 2026, 04:13 PM UTC

    We are investigating an issue where calls from the Pexip app for iOS to Pexip Service VMRs are ending prematurely. Affected customers should use the My Meeting Video (MMV) iOS app, now available for download at https://apps.apple.com/us/app/pexip-my-meeting-video/id1018923867

  2. identified Apr 30, 2026, 09:05 AM UTC

    The issue has been identified and a mitigation is being deployed within the service.

  3. identified Apr 30, 2026, 02:54 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Apr 30, 2026, 04:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 06, 2026, 11:11 AM UTC

    The issue is now resolved.

Read the full incident report →

Minor April 22, 2026

Intermittent Failures in Microsoft Teams CVI Connections

Detected by Pingoru
Apr 22, 2026, 08:06 AM UTC
Resolved
Apr 23, 2026, 08:30 AM UTC
Duration
1d
Affected: Connect for Microsoft Teams Meetings
Timeline · 4 updates
  1. investigating Apr 22, 2026, 08:06 AM UTC

    We are investigating an issue where some CVI calls are randomly failing.

  2. identified Apr 22, 2026, 08:22 AM UTC

    Errors from Microsoft Teams have been identified and are tied to Microsoft issue TM1286773. We are coordinating with Microsoft and are monitoring closely.

  3. monitoring Apr 22, 2026, 11:27 AM UTC

    We have not observed any errors for the past few hours. We will continue to monitor the situation closely.

  4. resolved Apr 23, 2026, 08:30 AM UTC

    No further issues have been observed or reported. This incident has been resolved.

Read the full incident report →

Critical April 20, 2026

Pexip Documentation Website Outage

Detected by Pingoru
Apr 20, 2026, 12:29 AM UTC
Resolved
Apr 20, 2026, 12:38 PM UTC
Duration
12h 9m
Affected: Help Center
Timeline · 3 updates
  1. investigating Apr 20, 2026, 12:29 AM UTC

    Pexip documentation web pages are currently unavailable due to an outage with a service provider. This outage affects both help.pexip.com and docs.pexip.com web sites. The provider is currently investigating the cause of this outage and working a fix.

  2. monitoring Apr 20, 2026, 08:09 AM UTC

    Service has been restored for both help.pexip.com and docs.pexip.com documentation pages. We will continue to monitor service availability.

  3. resolved Apr 20, 2026, 12:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 17, 2026

Zoom Rooms trusted join may fail to bypass Teams lobby

Detected by Pingoru
Apr 17, 2026, 12:32 PM UTC
Resolved
Apr 17, 2026, 12:45 PM UTC
Duration
12m
Affected: Connect for Zoom Rooms
Timeline · 3 updates
  1. investigating Apr 17, 2026, 12:32 PM UTC

    The team is currently investigating the issue.

  2. monitoring Apr 17, 2026, 12:38 PM UTC

    A small number of Zoom Connect for Teams CVI calls in Europe might have failed to bypass the lobby. A fix has been implemented, and we're monitoring the results.

  3. resolved Apr 17, 2026, 12:45 PM UTC

    This incident is resolved.

Read the full incident report →

Minor April 14, 2026

Degraded Quality in Calls from Webex Registered Devices in South Asia

Detected by Pingoru
Apr 14, 2026, 03:18 PM UTC
Resolved
Apr 16, 2026, 07:43 AM UTC
Duration
1d 16h
Affected: Connect for Microsoft Teams MeetingsConnect for Google Meet Meetings
Timeline · 3 updates
  1. investigating Apr 14, 2026, 03:18 PM UTC

    We are investigating a packet loss issue occurring between Cisco Webex and Pexip that is affecting calls from Webex-registered endpoints located in India. Participants connecting from their Webex devices may experience degraded call quality in the direction from the device to Pexip.

  2. monitoring Apr 15, 2026, 09:05 AM UTC

    The previously observed packet loss affecting calls between Webex-registered endpoints in India and Pexip is no longer occurring and has remained stable for a period of time. Based on available data, the issue appears to have been related to factors along the public internet path. We continue to monitor the situation to ensure call quality remains stable.

  3. resolved Apr 16, 2026, 07:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 14, 2026

CVI call failures in US

Detected by Pingoru
Apr 14, 2026, 03:06 PM UTC
Resolved
Apr 14, 2026, 10:22 PM UTC
Duration
7h 15m
Affected: Connect for Microsoft Teams MeetingsConnect for Microsoft Teams Rooms (MTRs)
Timeline · 3 updates
  1. investigating Apr 14, 2026, 03:06 PM UTC

    We are investigating an issue where some CVI calls in the US region are failing.

  2. monitoring Apr 14, 2026, 04:27 PM UTC

    A fix has been applied and we are monitoring the results.

  3. resolved Apr 14, 2026, 10:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 8, 2026

Pexip mobile app users unable to join one-time virtual meeting rooms from Calendar

Detected by Pingoru
Apr 08, 2026, 11:11 AM UTC
Resolved
Apr 14, 2026, 06:56 AM UTC
Duration
5d 19h
Affected: Virtual Meeting Room (VMR) Service
Timeline · 4 updates
  1. identified Apr 08, 2026, 11:11 AM UTC

    We have identified an issue affecting Pexip Android and iOS mobile app users. In some cases, users are unable to join Pexip hosted one-time Virtual Meeting Rooms (VMRs) directly from the in-app Calendar when the meeting is scheduled via the Pexip Service Outlook Plug-in. New mobile app versions are planned for release in the coming days to address this issue. In the meantime, users can join meetings by selecting the Address option in the app and manually entering [email protected] URI.

  2. identified Apr 13, 2026, 07:14 AM UTC

    The Android app version 1.1.3 is now available and includes changes that address this issue. We are continuing work on the iOS version.

  3. monitoring Apr 13, 2026, 10:20 AM UTC

    IOS app version 1.1.4 is now available and includes changes that address this issue.

  4. resolved Apr 14, 2026, 06:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 30, 2026

Teams SIP Guest Join Fails for Teams Meetings with 15-Digit IDs

Detected by Pingoru
Mar 30, 2026, 12:47 PM UTC
Resolved
Mar 30, 2026, 02:12 PM UTC
Duration
1h 24m
Affected: Connect for Microsoft Teams MeetingsConnect for Zoom RoomsConnect for Google Rooms
Timeline · 3 updates
  1. investigating Mar 30, 2026, 12:47 PM UTC

    We are currently investigating an issue where Teams SIP Guest Join calls fail to connect when using 15-digit meeting IDs. Users attempting to join these meetings from SIP devices, Zoom, or Google Rooms may fail to connect.

  2. monitoring Mar 30, 2026, 01:05 PM UTC

    A fix has been implemented for the issue. Teams Guest Join calls with 15-digit meeting IDs should now connect successfully. Customers running the "Pexip Ad Hoc Join for Teams on Cisco endpoints" (https://help.pexip.com/macros/ad-hoc-join-teams.htm) need to update the msteams-macro-settings.js file to ensure the regex supports meeting IDs longer than 14 digits.

  3. resolved Mar 30, 2026, 02:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 16, 2026

Brief Call Connectivity Issue

Detected by Pingoru
Mar 16, 2026, 10:00 PM UTC
Resolved
Mar 16, 2026, 10:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 17, 2026, 12:54 PM UTC

    Between 12:01 and 12:04 UTC on March 17, some calls within the Pexip Service may have experienced failures. The issue has been resolved and the service is operating normally. We will continue to monitor.

Read the full incident report →

Major February 28, 2026

Cloud OTJ Service Disruption Affecting M365 Mailboxes

Detected by Pingoru
Feb 28, 2026, 09:00 AM UTC
Resolved
Mar 02, 2026, 09:51 AM UTC
Duration
2d
Affected: One-Touch Join
Timeline · 4 updates
  1. investigating Feb 28, 2026, 09:00 AM UTC

    We have observed a Cloud OTJ issue affecting some M365 mailboxes. Our Team is looking into it.

  2. investigating Feb 28, 2026, 09:03 AM UTC

    We have contacted Microsoft to investigate this issue together with them.

  3. monitoring Feb 28, 2026, 04:41 PM UTC

    We have identified an issue affecting some Microsoft 365 tenants. The impact has been traced to a third-party application making mailbox queries through the Microsoft Graph API, which may result in degraded performance or unexpected behavior in Pexip Cloud OTJ. Customers experiencing issues with Cloud OTJ are advised to open a support ticket so our team can review their environment and provide additional details and guidance.

  4. resolved Mar 02, 2026, 09:51 AM UTC

    We have completed our investigation and found no issues within Pexip Cloud OTJ. Some Microsoft 365 tenants may experience degraded performance caused by mailbox activity from third party applications using the Microsoft Graph API. Customers still experiencing Cloud OTJ issues should contact support for further investigation and guidance.

Read the full incident report →

Minor January 30, 2026

Packet Loss Data Not Available on Control Center Diagnostic Page

Detected by Pingoru
Jan 30, 2026, 08:54 AM UTC
Resolved
Jan 30, 2026, 03:06 PM UTC
Duration
6h 12m
Affected: Control Center
Timeline · 4 updates
  1. investigating Jan 30, 2026, 08:54 AM UTC

    We are investigating an issue where packet loss statistics are not available on the Pexip Control Center Diagnostic page.

  2. identified Jan 30, 2026, 09:17 AM UTC

    The issue has been identified, and we are working on deploying a fix.

  3. monitoring Jan 30, 2026, 10:27 AM UTC

    The fix has been deployed. Packet loss statistics are now available for newly finished calls, and we are monitoring the results.

  4. resolved Jan 30, 2026, 03:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 21, 2026

LDAP Phonebook Service Unavailable

Detected by Pingoru
Jan 21, 2026, 07:52 AM UTC
Resolved
Jan 20, 2026, 10:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 21, 2026, 07:52 AM UTC

    On 20 January 2026, between 09:55 and 20:25 UTC, HP/Poly endpoints registered to the Pexip Service may have experienced issues accessing the LDAP phonebook directory. The issue was identified as being related to a recent planned service update. The change was subsequently reverted, and normal functionality was restored.

Read the full incident report →

Minor December 9, 2025

Teams CVI -- Untrusted and SIP Guest Join participants can't see each other in meetings.

Detected by Pingoru
Dec 09, 2025, 08:57 AM UTC
Resolved
Dec 09, 2025, 08:27 PM UTC
Duration
11h 30m
Affected: Connect for Microsoft Teams MeetingsConnect for Zoom RoomsConnect for Google Rooms
Timeline · 6 updates
  1. investigating Dec 09, 2025, 08:26 AM UTC

    We are investigating an issue where Untrusted/Guest CVI and SGJ (SIP Guest Join) VTC participants are not visible to other VTC participants in a Teams CVI meeting. Teams clients are not affected and can see all participants.

  2. identified Dec 09, 2025, 08:57 AM UTC

    The issue has been identified and a fix is being rolled out.

  3. identified Dec 09, 2025, 10:23 AM UTC

    The fix rollout is currently in progress. The issue has been resolved in the APAC region, and deployment is ongoing in EMEA and the US. We will provide a further update on the status once the rollout is complete.

  4. identified Dec 09, 2025, 07:39 PM UTC

    The fix rollout is currently in progress. The issue has been resolved in the US and APAC regions, and deployment is ongoing in EMEA and the. We will provide a further update on the status once the rollout is complete.

  5. identified Dec 09, 2025, 08:26 PM UTC

    Fix has been rolled out to all regions.

  6. resolved Dec 09, 2025, 08:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 20, 2025

Pexip Documentation Pages Unavailable

Detected by Pingoru
Nov 20, 2025, 09:45 AM UTC
Resolved
Nov 20, 2025, 01:05 PM UTC
Duration
3h 19m
Affected: Help Center
Timeline · 4 updates
  1. investigating Nov 20, 2025, 09:45 AM UTC

    We are aware of an issue with the documentation pages (docs.pexip.com and help.pexip.com) and are investigating.

  2. identified Nov 20, 2025, 09:53 AM UTC

    Our hosting provider is working on the issue, and we expect documentation access to return within the hour.

  3. monitoring Nov 20, 2025, 10:49 AM UTC

    The issue has been resolved, and the documentation pages are now accessible again.

  4. resolved Nov 20, 2025, 01:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 15, 2025

Pexip Services Currently Unavailable

Detected by Pingoru
Nov 15, 2025, 10:57 AM UTC
Resolved
Nov 15, 2025, 07:13 PM UTC
Duration
8h 16m
Affected: ProvisioningConnect for Microsoft Teams MeetingsRegistrationConnect for Microsoft Teams Rooms (MTRs)Connect for Zoom RoomsCallingPhone bookConnect for Google Meet MeetingsConnect for Google RoomsBring your own carrier (BYOC)Virtual Meeting Room (VMR) ServicePSTN accessMy Meeting Video (MMV) soft clientsH.323 Gateway ServiceSkype for Business Gateway ServiceOne-Touch JoinControl Center
Timeline · 6 updates
  1. investigating Nov 15, 2025, 10:57 AM UTC

    We are investigating with priority

  2. investigating Nov 15, 2025, 11:12 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 15, 2025, 12:37 PM UTC

    We have identified the issue and are currently working toward a solution.

  4. monitoring Nov 15, 2025, 02:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Nov 15, 2025, 02:27 PM UTC

    We are continuing to validate that all systems have returned to operations. If you have a registered endpoint and it is not registering, we recommend rebooting the system.

  6. resolved Nov 15, 2025, 07:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 12, 2025

SIP Call Failures in Washington PoP

Detected by Pingoru
Nov 12, 2025, 05:02 PM UTC
Resolved
Nov 18, 2025, 12:26 PM UTC
Duration
5d 19h
Affected: Connect for Microsoft Teams MeetingsConnect for Microsoft Teams Rooms (MTRs)Connect for Zoom RoomsCallingConnect for Google Meet MeetingsVirtual Meeting Room (VMR) Service
Timeline · 4 updates
  1. investigating Nov 12, 2025, 05:02 PM UTC

    We are currently investigating an issue impacting SIP calls routed through the Washington PoP. Some calls may experience connection failures or unexpected disconnections.

  2. monitoring Nov 12, 2025, 05:44 PM UTC

    We are no longer observing SIP call disruptions in the Washington PoP. The situation is stable, and we will continue monitoring to ensure stability.

  3. monitoring Nov 17, 2025, 09:56 AM UTC

    Additional enhancements were rolled out over the weekend, and our team is continuing to monitor the platform to ensure smooth operation.

  4. resolved Nov 18, 2025, 12:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 5, 2025

PPT Live sharing not working for SGJ endpoints in Teams meetings

Detected by Pingoru
Nov 05, 2025, 02:59 AM UTC
Resolved
Nov 12, 2025, 11:02 AM UTC
Duration
7d 8h
Affected: Connect for Microsoft Teams Meetings
Timeline · 4 updates
  1. investigating Nov 05, 2025, 02:59 AM UTC

    Pexip have identified an issue with SIP Guest Join calls when sharing PowerPoint Live interactive content in a Teams meeting. PPT Live content is not displayed and the interactive content splash screen is displayed instead. This issue is not observed in standard CVI calls. We are currently investigating the issue.

  2. investigating Nov 05, 2025, 10:43 AM UTC

    We are working with the Microsoft Engineering team to investigate the PowerPoint Live issue. As a temporary workaround, please share a window or screen from a Teams client when the meeting includes SIP Guest Join VTC participants.

  3. identified Nov 10, 2025, 12:23 PM UTC

    The Microsoft Engineering team has identified the issue and is in the process of rolling out a fix. We will provide another update once the rollout is complete or if any new information becomes available.

  4. resolved Nov 12, 2025, 11:02 AM UTC

    The related Microsoft rollout should be completed at this stage and our testing indicates that the issue has been successfully resolved.

Read the full incident report →

Minor October 29, 2025

Microsoft Teams Rooms to VTC calling is failing.

Detected by Pingoru
Oct 29, 2025, 04:00 PM UTC
Resolved
Oct 30, 2025, 09:12 AM UTC
Duration
17h 12m
Affected: Connect for Microsoft Teams Rooms (MTRs)
Timeline · 3 updates
  1. identified Oct 29, 2025, 06:40 PM UTC

    There is an ongoing service degradation with Microsoft Azure, which is affecting calls from Microsoft Teams Rooms to VTC devices. We are currently investigating a workaround to continue service while Microsoft Services are degraded. Microsoft Status Page: https://status.cloud.microsoft/

  2. monitoring Oct 29, 2025, 06:57 PM UTC

    Microsoft Teams Rooms to VTC device calling is working again. We have implemented an interim measure recommended by Microsoft while services are degraded.

  3. resolved Oct 30, 2025, 09:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 2, 2025

Potential Microsoft Teams CVI and MTR Call Failures in Europe

Detected by Pingoru
Oct 02, 2025, 06:54 AM UTC
Resolved
Oct 02, 2025, 08:42 AM UTC
Duration
1h 47m
Affected: Connect for Microsoft Teams Meetings
Timeline · 3 updates
  1. investigating Oct 02, 2025, 06:54 AM UTC

    We have observed potential Microsoft Teams Cloud Video Interop (CVI) and Microsoft Teams Rooms (MTR) call failures in Europe. The Team is currently investigating the impact.

  2. monitoring Oct 02, 2025, 07:02 AM UTC

    The Team has narrowed down the issue to have affected a small number of calls between 05:55 UTC and 06:36 UTC and has been mitigated since.

  3. resolved Oct 02, 2025, 08:42 AM UTC

    This incident has been resolved

Read the full incident report →

Minor September 25, 2025

Live meetings view in Pexip Control Center is slow to load

Detected by Pingoru
Sep 25, 2025, 03:33 PM UTC
Resolved
Sep 26, 2025, 01:58 PM UTC
Duration
22h 25m
Affected: Control Center
Timeline · 3 updates
  1. investigating Sep 25, 2025, 03:33 PM UTC

    We are currently investigating an issue where Live meetings view in Pexip Control Center is slow to load.

  2. monitoring Sep 26, 2025, 06:56 AM UTC

    Pexip Control Center is functioning as expected. We are monitoring to ensure continued normal operation.

  3. resolved Sep 26, 2025, 01:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 15, 2025

Control Center Search Currently Unavailable

Detected by Pingoru
Sep 15, 2025, 08:04 AM UTC
Resolved
Sep 15, 2025, 02:12 PM UTC
Duration
6h 8m
Affected: Control Center
Timeline · 3 updates
  1. identified Sep 15, 2025, 08:04 AM UTC

    Some users may be unable to use the search feature in Pexip Control Center (PCC). We are working to resolve the disruption as quickly as possible.

  2. monitoring Sep 15, 2025, 10:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 15, 2025, 02:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 10, 2025

Intermittent Microsoft Teams CVI and MTR Call Failures in the US Washington PoP

Detected by Pingoru
Sep 10, 2025, 04:25 PM UTC
Resolved
Sep 11, 2025, 08:54 AM UTC
Duration
16h 29m
Affected: Connect for Microsoft Teams Meetings
Timeline · 5 updates
  1. identified Sep 10, 2025, 12:37 PM UTC

    Since 11:50 AM UTC we have observed intermittent Microsoft Teams Cloud Video Interop (CVI) and Microsoft Teams Rooms (MTR) call failures caused by an issue in a third-party cloud provider’s infrastructure. As a mitigation, we are rerouting CVI and MTR calls to alternate locations and are closely monitoring the status of the provider’s incident.

  2. monitoring Sep 10, 2025, 01:28 PM UTC

    Our checks indicate the issue is resolved and call functionality has returned to normal. We will continue monitoring to further verify.

  3. identified Sep 10, 2025, 04:25 PM UTC

    We have identified a packet loss issue affecting calls routed through the QSF (US West) PoP and are working on remediation.

  4. monitoring Sep 10, 2025, 04:51 PM UTC

    The network team has applied a fix for the QSF (US West) packet loss issue, and we are currently monitoring the results.

  5. resolved Sep 11, 2025, 08:54 AM UTC

    This incident has been resolved. Monitoring confirms no further issues since 2025-09-10 16:45 UTC, and all systems are functioning as expected.

Read the full incident report →

Major July 21, 2025

MMV desktop app not working

Detected by Pingoru
Jul 21, 2025, 08:15 AM UTC
Resolved
Jul 21, 2025, 11:40 AM UTC
Duration
3h 25m
Affected: Virtual Meeting Room (VMR) Service
Timeline · 4 updates
  1. investigating Jul 21, 2025, 08:15 AM UTC

    MMV desktop app displays an error of "You are offline". We are currently investigating; the web application works fine.

  2. identified Jul 21, 2025, 08:30 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 21, 2025, 09:16 AM UTC

    The team has deployed a fix. We are currently monitoring the app to confirm everything is okay.

  4. resolved Jul 21, 2025, 11:40 AM UTC

    This incident has been resolved.

Read the full incident report →