Pexip incident

MMV desktop app not working

Major Resolved View vendor source →

Pexip experienced a major incident on July 21, 2025 affecting Virtual Meeting Room (VMR) Service, lasting 3h 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2025, 08:15 AM UTC
Resolved
Jul 21, 2025, 11:40 AM UTC
Duration
3h 25m
Detected by Pingoru
Jul 21, 2025, 08:15 AM UTC

Affected components

Virtual Meeting Room (VMR) Service

Update timeline

  1. investigating Jul 21, 2025, 08:15 AM UTC

    MMV desktop app displays an error of "You are offline". We are currently investigating; the web application works fine.

  2. identified Jul 21, 2025, 08:30 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 21, 2025, 09:16 AM UTC

    The team has deployed a fix. We are currently monitoring the app to confirm everything is okay.

  4. resolved Jul 21, 2025, 11:40 AM UTC

    This incident has been resolved.