Pexip incident

Packet Loss Data Not Available on Control Center Diagnostic Page

Minor Resolved View vendor source →

Pexip experienced a minor incident on January 30, 2026 affecting Control Center, lasting 6h 12m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2026, 08:54 AM UTC
Resolved
Jan 30, 2026, 03:06 PM UTC
Duration
6h 12m
Detected by Pingoru
Jan 30, 2026, 08:54 AM UTC

Affected components

Control Center

Update timeline

  1. investigating Jan 30, 2026, 08:54 AM UTC

    We are investigating an issue where packet loss statistics are not available on the Pexip Control Center Diagnostic page.

  2. identified Jan 30, 2026, 09:17 AM UTC

    The issue has been identified, and we are working on deploying a fix.

  3. monitoring Jan 30, 2026, 10:27 AM UTC

    The fix has been deployed. Packet loss statistics are now available for newly finished calls, and we are monitoring the results.

  4. resolved Jan 30, 2026, 03:06 PM UTC

    This incident has been resolved.