Pexip incident

Teams SIP Guest Join Fails for Teams Meetings with 15-Digit IDs

Minor Resolved View vendor source →

Pexip experienced a minor incident on March 30, 2026 affecting Connect for Microsoft Teams Meetings and Connect for Zoom Rooms and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2026, 12:47 PM UTC
Resolved
Mar 30, 2026, 02:12 PM UTC
Duration
1h 24m
Detected by Pingoru
Mar 30, 2026, 12:47 PM UTC

Affected components

Connect for Microsoft Teams MeetingsConnect for Zoom RoomsConnect for Google Rooms

Update timeline

  1. investigating Mar 30, 2026, 12:47 PM UTC

    We are currently investigating an issue where Teams SIP Guest Join calls fail to connect when using 15-digit meeting IDs. Users attempting to join these meetings from SIP devices, Zoom, or Google Rooms may fail to connect.

  2. monitoring Mar 30, 2026, 01:05 PM UTC

    A fix has been implemented for the issue. Teams Guest Join calls with 15-digit meeting IDs should now connect successfully. Customers running the "Pexip Ad Hoc Join for Teams on Cisco endpoints" (https://help.pexip.com/macros/ad-hoc-join-teams.htm) need to update the msteams-macro-settings.js file to ensure the regex supports meeting IDs longer than 14 digits.

  3. resolved Mar 30, 2026, 02:12 PM UTC

    This incident has been resolved.