Pexip incident
Teams SIP Guest Join Fails for Teams Meetings with 15-Digit IDs
Resolved after 1 hour 24 minutes, affecting Connect for Microsoft Teams Meetings and Connect for Zoom Rooms and 1 more, on March 30, 2026.
A fix has been implemented for the issue. Teams Guest Join calls with 15-digit meeting IDs should now connect successfully. Customers running the "Pexip Ad Hoc Join for Teams on Cisco endpoints" (https://help.pexip.com/macros/ad-hoc-join-teams.htm) need to update the msteams-macro-settings.js file to ensure the regex supports meeting IDs longer than 14 digits.
Affected components
Update timeline
- investigating Mar 30, 2026, 12:47 PM UTC
We are currently investigating an issue where Teams SIP Guest Join calls fail to connect when using 15-digit meeting IDs. Users attempting to join these meetings from SIP devices, Zoom, or Google Rooms may fail to connect.
- monitoring Mar 30, 2026, 01:05 PM UTC
A fix has been implemented for the issue. Teams Guest Join calls with 15-digit meeting IDs should now connect successfully. Customers running the "Pexip Ad Hoc Join for Teams on Cisco endpoints" (https://help.pexip.com/macros/ad-hoc-join-teams.htm) need to update the msteams-macro-settings.js file to ensure the regex supports meeting IDs longer than 14 digits.
- resolved Mar 30, 2026, 02:12 PM UTC
This incident has been resolved.
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