Pexip incident

Pexip mobile app users unable to join one-time virtual meeting rooms from Calendar

Notice Resolved View vendor source →

Pexip experienced a notice incident on April 8, 2026 affecting Virtual Meeting Room (VMR) Service, lasting 5d 19h. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2026, 11:11 AM UTC
Resolved
Apr 14, 2026, 06:56 AM UTC
Duration
5d 19h
Detected by Pingoru
Apr 08, 2026, 11:11 AM UTC

Affected components

Virtual Meeting Room (VMR) Service

Update timeline

  1. identified Apr 08, 2026, 11:11 AM UTC

    We have identified an issue affecting Pexip Android and iOS mobile app users. In some cases, users are unable to join Pexip hosted one-time Virtual Meeting Rooms (VMRs) directly from the in-app Calendar when the meeting is scheduled via the Pexip Service Outlook Plug-in. New mobile app versions are planned for release in the coming days to address this issue. In the meantime, users can join meetings by selecting the Address option in the app and manually entering [email protected] URI.

  2. identified Apr 13, 2026, 07:14 AM UTC

    The Android app version 1.1.3 is now available and includes changes that address this issue. We are continuing work on the iOS version.

  3. monitoring Apr 13, 2026, 10:20 AM UTC

    IOS app version 1.1.4 is now available and includes changes that address this issue.

  4. resolved Apr 14, 2026, 06:56 AM UTC

    This incident has been resolved.