Pexip incident

SIP Call Failures in Washington PoP

Notice Resolved View vendor source →

Pexip experienced a notice incident on November 12, 2025 affecting Connect for Microsoft Teams Meetings and Connect for Microsoft Teams Rooms (MTRs) and 1 more component, lasting 5d 19h. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 05:02 PM UTC
Resolved
Nov 18, 2025, 12:26 PM UTC
Duration
5d 19h
Detected by Pingoru
Nov 12, 2025, 05:02 PM UTC

Affected components

Connect for Microsoft Teams MeetingsConnect for Microsoft Teams Rooms (MTRs)Connect for Zoom RoomsCallingConnect for Google Meet MeetingsVirtual Meeting Room (VMR) Service

Update timeline

  1. investigating Nov 12, 2025, 05:02 PM UTC

    We are currently investigating an issue impacting SIP calls routed through the Washington PoP. Some calls may experience connection failures or unexpected disconnections.

  2. monitoring Nov 12, 2025, 05:44 PM UTC

    We are no longer observing SIP call disruptions in the Washington PoP. The situation is stable, and we will continue monitoring to ensure stability.

  3. monitoring Nov 17, 2025, 09:56 AM UTC

    Additional enhancements were rolled out over the weekend, and our team is continuing to monitor the platform to ensure smooth operation.

  4. resolved Nov 18, 2025, 12:26 PM UTC

    This incident has been resolved.