Pexip incident

Some calls from the Pexip app for iOS are ending prematurely

Notice Resolved View vendor source →

Pexip experienced a notice incident on April 28, 2026 affecting My Meeting Video (MMV) soft clients, lasting 7d 18h. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 04:13 PM UTC
Resolved
May 06, 2026, 11:11 AM UTC
Duration
7d 18h
Detected by Pingoru
Apr 28, 2026, 04:13 PM UTC

Affected components

My Meeting Video (MMV) soft clients

Update timeline

  1. investigating Apr 28, 2026, 04:13 PM UTC

    We are investigating an issue where calls from the Pexip app for iOS to Pexip Service VMRs are ending prematurely. Affected customers should use the My Meeting Video (MMV) iOS app, now available for download at https://apps.apple.com/us/app/pexip-my-meeting-video/id1018923867

  2. identified Apr 30, 2026, 09:05 AM UTC

    The issue has been identified and a mitigation is being deployed within the service.

  3. identified Apr 30, 2026, 02:54 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Apr 30, 2026, 04:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 06, 2026, 11:11 AM UTC

    The issue is now resolved.