Pexip incident

Some calls from the Pexip app for iOS are ending prematurely

Notice Ongoing View vendor source →
Started
Apr 28, 2026, 04:13 PM UTC
Resolved
Ongoing
Duration
● 5d 9h
Detected by Pingoru
Apr 28, 2026, 04:13 PM UTC

Affected components

My Meeting Video (MMV) soft clients

Update timeline

  1. investigating Apr 28, 2026, 04:13 PM UTC

    We are investigating an issue where calls from the Pexip app for iOS to Pexip Service VMRs are ending prematurely. Affected customers should use the My Meeting Video (MMV) iOS app, now available for download at https://apps.apple.com/us/app/pexip-my-meeting-video/id1018923867

  2. identified Apr 30, 2026, 09:05 AM UTC

    The issue has been identified and a mitigation is being deployed within the service.

  3. identified Apr 30, 2026, 02:54 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Apr 30, 2026, 04:09 PM UTC

    A fix has been implemented and we are monitoring the results.

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