Pexip incident
Calls May Appear with a Delay on the Diagnostics Page in Pexip Control Center
Pexip experienced a minor incident on May 20, 2026 affecting Control Center, lasting 23h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 08:24 AM UTC
We are investigating an issue causing calls to appear with a delay on the Diagnostics Page in Pexip Control Center.
- monitoring May 20, 2026, 08:38 AM UTC
We have implemented a fix to address delayed call visibility on the Diagnostics Page in Pexip Control Center. Some delay may persist while the system clears existing backlog. We are actively monitoring.
- monitoring May 20, 2026, 01:27 PM UTC
Currently diagnostics are unavailable in PCC. We continue to work to bring this feature online.
- monitoring May 20, 2026, 01:29 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 20, 2026, 03:09 PM UTC
The issue affecting the Diagnostics page has been resolved and we are monitoring system behavior. Some delay in data appearing on the Diagnostics page may persist while the system clears the existing backlog.
- resolved May 21, 2026, 07:53 AM UTC
This incident has been resolved.