Pexip incident

Calls May Appear with a Delay on the Diagnostics Page in Pexip Control Center

Minor Ongoing View vendor source →

Pexip is currently experiencing a minor incident affecting Control Center, which began 7h ago. The vendor's full update timeline is below.

Started
May 20, 2026, 08:24 AM UTC
Resolved
Ongoing
Duration
● 7h 3m
Detected by Pingoru
May 20, 2026, 08:24 AM UTC

Affected components

Control Center

Update timeline

  1. investigating May 20, 2026, 08:24 AM UTC

    We are investigating an issue causing calls to appear with a delay on the Diagnostics Page in Pexip Control Center.

  2. monitoring May 20, 2026, 08:38 AM UTC

    We have implemented a fix to address delayed call visibility on the Diagnostics Page in Pexip Control Center. Some delay may persist while the system clears existing backlog. We are actively monitoring.

  3. monitoring May 20, 2026, 01:27 PM UTC

    Currently diagnostics are unavailable in PCC. We continue to work to bring this feature online.

  4. monitoring May 20, 2026, 01:29 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring May 20, 2026, 03:09 PM UTC

    The issue affecting the Diagnostics page has been resolved and we are monitoring system behavior. Some delay in data appearing on the Diagnostics page may persist while the system clears the existing backlog.