Pexip incident

Degraded Quality in Calls from Webex Registered Devices in South Asia

Minor Resolved View vendor source →

Pexip experienced a minor incident on April 14, 2026 affecting Connect for Microsoft Teams Meetings and Connect for Google Meet Meetings, lasting 1d 16h. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 03:18 PM UTC
Resolved
Apr 16, 2026, 07:43 AM UTC
Duration
1d 16h
Detected by Pingoru
Apr 14, 2026, 03:18 PM UTC

Affected components

Connect for Microsoft Teams MeetingsConnect for Google Meet Meetings

Update timeline

  1. investigating Apr 14, 2026, 03:18 PM UTC

    We are investigating a packet loss issue occurring between Cisco Webex and Pexip that is affecting calls from Webex-registered endpoints located in India. Participants connecting from their Webex devices may experience degraded call quality in the direction from the device to Pexip.

  2. monitoring Apr 15, 2026, 09:05 AM UTC

    The previously observed packet loss affecting calls between Webex-registered endpoints in India and Pexip is no longer occurring and has remained stable for a period of time. Based on available data, the issue appears to have been related to factors along the public internet path. We continue to monitor the situation to ensure call quality remains stable.

  3. resolved Apr 16, 2026, 07:43 AM UTC

    This incident has been resolved.