Pexip incident
Intermittent Microsoft Teams CVI and MTR Call Failures in the US Washington PoP
Pexip experienced a minor incident on September 10, 2025 affecting Connect for Microsoft Teams Meetings, lasting 16h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 10, 2025, 12:37 PM UTC
Since 11:50 AM UTC we have observed intermittent Microsoft Teams Cloud Video Interop (CVI) and Microsoft Teams Rooms (MTR) call failures caused by an issue in a third-party cloud provider’s infrastructure. As a mitigation, we are rerouting CVI and MTR calls to alternate locations and are closely monitoring the status of the provider’s incident.
- monitoring Sep 10, 2025, 01:28 PM UTC
Our checks indicate the issue is resolved and call functionality has returned to normal. We will continue monitoring to further verify.
- identified Sep 10, 2025, 04:25 PM UTC
We have identified a packet loss issue affecting calls routed through the QSF (US West) PoP and are working on remediation.
- monitoring Sep 10, 2025, 04:51 PM UTC
The network team has applied a fix for the QSF (US West) packet loss issue, and we are currently monitoring the results.
- resolved Sep 11, 2025, 08:54 AM UTC
This incident has been resolved. Monitoring confirms no further issues since 2025-09-10 16:45 UTC, and all systems are functioning as expected.