Pexip experienced a minor incident on November 20, 2025 affecting Help Center, lasting 3h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Help Center
Update timeline
- investigating Nov 20, 2025, 09:45 AM UTC
We are aware of an issue with the documentation pages (docs.pexip.com and help.pexip.com) and are investigating.
- identified Nov 20, 2025, 09:53 AM UTC
Our hosting provider is working on the issue, and we expect documentation access to return within the hour.
- monitoring Nov 20, 2025, 10:49 AM UTC
The issue has been resolved, and the documentation pages are now accessible again.
- resolved Nov 20, 2025, 01:05 PM UTC
This incident has been resolved.