PayU Latam Outage History
PayU Latam is up right nowPingoru has recorded 86 incidents for PayU Latam: 86 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 3 of 720 (0%) |
| May 2026 | 24 | 98 of 744 (13%) |
| June 2026 | 4 | 28 of 720 (4%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 4 | 8 of 744 (1%) |
| September 2026 | 2 | 7 of 720 (1%) |
| October 2026 | 2 | 5 of 576 (1%) |
Incidents, newest first
Minor October 22, 2026 Degradation with ACH-PSE Payment DAVIVIENDA in COLOMBIA 2h 37m Davivienda Mastercard, Davivienda Visa
Started Oct 22, 2026, 06:07 PM UTC· resolved Oct 22, 2026, 08:45 PM UTC
- investigating Oct 22, 2026, 06:07 PM UTC
Dear Customer Since October 22, 2026 at 10:20:00 UTC -5 (Colombia's time) we are experiencing problems with ACH-PSE DAVIVIENDA in COLOMBIA For the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring. A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service
- resolved Oct 22, 2026, 08:45 PM UTC
Dear Customer, Since 13:45 hrs. the problem has been solved,ACH-PSE Payment DAVIVIENDA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor October 21, 2026 Degradation with Payment PSE in COLOMBIA 2h 14m ACH-PSE
Started Oct 21, 2026, 07:48 PM UTC· resolved Oct 21, 2026, 10:02 PM UTC
- investigating Oct 21, 2026, 07:48 PM UTC
Dear Customer Since October 21, 2026 at 14:28:00 UTC -5 (Colombia's time) we are having problems with PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Oct 21, 2026, 10:02 PM UTC
Dear Customer, Since 16:17 hrs. the problem has been solved,PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor September 23, 2026 Degradation with Payment PRISMA in ARGENTINA 1h 2m Prisma Mastercard, Prisma Naranja, Prisma Visa
Started Sep 23, 2026, 08:42 PM UTC· resolved Sep 23, 2026, 09:44 PM UTC
- investigating Sep 23, 2026, 08:42 PM UTC
Dear Customer Since September 23, 2026 at 14:39:00 UTC -5 (Colombia's time) we are having problems with PRISMA in ARGENTINA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A small subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Sep 23, 2026, 09:44 PM UTC
Dear Customer, Since 15:56 hrs. the problem has been solved,PRISMA AR in ARGENTINA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor September 8, 2026 Degradation with Payment TRANSBANK MALL in CHILE 6h 7m Transbank Crédito Visa, Transbank Crédito Amex, Transbank Crédito Mastercard, Transbank Crédito Diners and 1 more
Started Sep 08, 2026, 11:04 PM UTC· resolved Sep 09, 2026, 05:11 AM UTC
- investigating Sep 08, 2026, 11:04 PM UTC
Dear Customer Since September 08, 2026 at 16:044:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing with TRANSBANK MALL in CHILE, for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring. A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service
- resolved Sep 09, 2026, 05:11 AM UTC
Dear Customer, The incident has been resolved, TRANSBANK MALL in CHILE for the PayU platform in the last 24 minutes is operating. Sincerely, PayU customer service.
Notice August 29, 2026 Degradation with Payment REDEBAN QR in COLOMBIA –
Started Aug 29, 2026, 12:30 AM UTC· resolved Aug 29, 2026, 12:30 AM UTC
- resolved Aug 29, 2026, 11:58 AM UTC
Dear Customer On August 28, 2026, between 19:34:00 and 22:14:00 (UTC-5), the PayU platform experienced a temporary transactional degradation impacting REDEBAN QR payments. This was caused by an issue with our third-party provider, DING, which returned response code B006 ('Technical error in the Receiving Participant'). Consequently, a small subset of transactions resulted in increased pending, expired, or error statuses. Our Support and Engineering teams worked closely with the provider to resolve the issue. The service has now fully recovered, and system operations have returned to normal. Incident Details: • Date of Issue: August 28, 2026 • Start Time: 19:34:00 UTC-5 (Colombia time) • End Time: 22:14:00 UTC-5 (Colombia time) • Total Duration: 2 hours, 40 minutes • Affected Region: Colombia We apologize for any inconvenience this may have caused and appreciate your patience. Thank you, Sincerely, PayU customer service.
Notice June 30, 2026 Degradation with Payment MOVII in COLOMBIA 26m Movii Visa, Movii Mastercard
Started Jun 30, 2026, 02:58 PM UTC· resolved Jun 30, 2026, 03:25 PM UTC
- investigating Jun 30, 2026, 02:58 PM UTC
Dear Customer Since 09:30 GMT - 5 we are having problems with MOVII in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Jun 30, 2026, 03:25 PM UTC
Dear Customer, Since 10:00 GMT - 5 the incident has been resolved, MOVII in COLOMBIA for the PAYU platform is operational and functional. Sincerely, PayU customer service.
Notice June 22, 2026 Degradation with Payment REDEBAN COLOMBIA –
Started Jun 22, 2026, 06:00 AM UTC· resolved Jun 22, 2026, 06:00 AM UTC
- resolved Jun 22, 2026, 02:40 PM UTC
Dear customer, We are writing to notify you about The payment processing Network in COLOMBIA, REDEBAN had a service degradation, which occurred during the last few hours due to a security certificate update on their end. Please find the event details below for your visibility and monitoring: Affected: REDEBAN Root Cause: Certificate update for the domain: www.txsprodrbm.com Time Window: From June 21, 2026, at 23:59 to June 22, 2026, at 05:00 GTM -5 Impact: Service degradation during this timeframe, which may have caused intermittent timeouts, communication errors, or transaction declines through this specific channel. Current Status The scheduled maintenance window has now concluded. We are currently in a monitoring phase to ensure that the transaction flow with the new certificate has fully stabilized
Minor June 11, 2026 Degradation with Payment IZIPAY PERU 23h 49m Izipay (Procesos MC) Mastercard, Izipay (Procesos MC) Amex, Izipay (Procesos MC) Visa
Started Jun 11, 2026, 01:58 PM UTC· resolved Jun 12, 2026, 01:47 PM UTC
- investigating Jun 11, 2026, 01:58 PM UTC
Dear Customer Since 2:35 Hours GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions decrease with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Jun 12, 2026, 01:47 PM UTC
Dear Customer, The incident has been resolved, IZIPAY in PERU for the PayU platform in the last 890 minutes is operating. Sincerely, PayU customer service.
Major May 24, 2026 Incident with Payment REDEBAN QR COLOMBIA 11h 38m BRE-B REDEBAN
Started May 24, 2026, 09:28 AM UTC· resolved May 24, 2026, 09:07 PM UTC
- investigating May 24, 2026, 09:28 AM UTC
Dear Customer Since 3:30 GMT - 5 we are experiencing problems with REDEBAN QR (BRE-B) in COLOMBIA for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring. A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service
- resolved May 24, 2026, 09:07 PM UTC
Dear Customer, Since 15:30 GMT-5 the problem has been solved, REDEBAN QR (BRE-B) in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor May 22, 2026 Degradation with Payment BANCOLOMBIA BANK in COLOMBIA 30m Bancolombia Bank
Started May 22, 2026, 11:08 PM UTC· resolved May 22, 2026, 11:38 PM UTC
- investigating May 22, 2026, 11:08 PM UTC
Dear Customer Since 17:30 GMT - 5 we are having problems with BANCOLOMBIA BANK in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 22, 2026, 11:38 PM UTC
Dear Customer, Since 18:25 GMT-5 the problem has been solved, BANCOLOMBIA BANK in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor May 22, 2026 Degradation with Payment ACH-PSE BANCOLOMBIA in COLOMBIA 48m ACH-PSE, PSE AVANZA
Started May 22, 2026, 10:48 PM UTC· resolved May 22, 2026, 11:36 PM UTC
- investigating May 22, 2026, 10:48 PM UTC
Dear Customer Since 17:30 GMT - 5 we are having problems with ACH-PSE BANCOLOMBIA in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 22, 2026, 11:36 PM UTC
Dear Customer, Since 18:25 GMT-5 the problem has been solved, ACH-PSE BANCOLOMBIA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor May 22, 2026 Degradation with Payment ADDI COLOMBIA 1h 6m ADDI
Started May 22, 2026, 01:22 AM UTC· resolved May 22, 2026, 02:28 AM UTC
- investigating May 22, 2026, 01:22 AM UTC
Dear Customer Since 20:02 GMT - 5 we are having problems with ADDI in COLOMBIA for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- investigating May 22, 2026, 02:27 AM UTC
We are continuing to investigate this issue.
- resolved May 22, 2026, 02:28 AM UTC
Dear Customer, Since 21:10 hs. the problem has been solved,ADDI in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Major May 19, 2026 Degradation with Payment YAPE in PERU 2h 51m YAPE
Started May 19, 2026, 07:07 AM UTC· resolved May 19, 2026, 09:59 AM UTC
- investigating May 19, 2026, 07:07 AM UTC
Dear Customer Since 01:40 GMT - 5 we are having problems with YAPE in PERU for PayU platform, declined transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 19, 2026, 09:59 AM UTC
Dear Customer, Since 04:30 GMT-5 the problem has been solved,YAPE in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor May 14, 2026 Degradation with Payment BANCOMER BANK REFERENCED in MEXICO 5h 57m BBVA (Bancomer) BANK REFERENCED
Started May 14, 2026, 03:24 PM UTC· resolved May 14, 2026, 09:22 PM UTC
- investigating May 14, 2026, 03:24 PM UTC
Dear Customer We are having problems with BANCOMER BANK REFERENCED in MEXICO for PayU platform, pending transactions increased with response codes like PENDING_TRANSACTION_CONFIRMATION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing pending transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 14, 2026, 09:22 PM UTC
Dear Customer, Since the 16:00 GMT - 5 the problem has been solved, BANCOMER BANK REFERENCED in Mexico for the PAYU platform is operating Stability on the part of the network is confirmed and normality in transactionality is evidenced. Sincerely, PayU customer service.
Minor May 12, 2026 Degradation with MERCHANT PANEL 1h 43m PayU Secure
Started May 12, 2026, 03:46 PM UTC· resolved May 12, 2026, 05:30 PM UTC
- investigating May 12, 2026, 03:46 PM UTC
Dear Customer, Since 10:00 GMT - 5 we are experiencing problems with our Merchant Panel in LATAM for the PayU platform. We are working together with the Support Team to get a quick solution. We apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 12, 2026, 05:30 PM UTC
Dear Customer, Since 11:19 GMT-5 the incident has been resolved, MERCHANT PANEL in COLOMBIA for the PAYU platform is operational and functional Sincerely, PayU customer service.
Minor May 12, 2026 Degradation with Payment ACH-PSE in COLOMBIA 52m ACH-PSE
Started May 12, 2026, 11:52 AM UTC· resolved May 12, 2026, 12:45 PM UTC
- investigating May 12, 2026, 11:52 AM UTC
Dear Customer Since 06:47 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 12, 2026, 12:45 PM UTC
Dear Customer, Since 07:34 GMT-5. The problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor May 12, 2026 Degradation with Payment ACH-PSE AVANZA 43m PSE AVANZA
Started May 12, 2026, 03:23 AM UTC· resolved May 12, 2026, 04:06 AM UTC
- investigating May 12, 2026, 03:23 AM UTC
Dear Customer Since 22:00 GMT - 5 we are having problems with ACH-PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 12, 2026, 04:06 AM UTC
Dear Customer, Since 22:45 GMT-5 the problem has been solved,ACH-PSE_AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor May 11, 2026 Degradation with Payment CREDIBANCO COLOMBIA 43m Credibanco Visa, Credibanco Mastercard
Started May 11, 2026, 11:03 PM UTC· resolved May 11, 2026, 11:46 PM UTC
- investigating May 11, 2026, 11:03 PM UTC
Dear Customer Since 17:50 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 11, 2026, 11:46 PM UTC
Dear Customer, Since 18:05 hs GMT - 5. the problem has been solved, CREDIBANCO in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor May 11, 2026 Degradation with Payment KLAP CHILE 27m Klap (Multicaja)
Started May 11, 2026, 07:34 PM UTC· resolved May 11, 2026, 08:01 PM UTC
- investigating May 11, 2026, 07:34 PM UTC
Dear Customer Since 14:30 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 11, 2026, 08:01 PM UTC
Dear Customer, The incident has been resolved, KLAP in CHILE for the PayU platform in the last 20 minutes is operating. Sincerely, PayU customer service.
Minor May 11, 2026 Degradation with Payment PSE_AVANZA COLOMBIA 1h 48m PSE AVANZA
Started May 11, 2026, 01:05 AM UTC· resolved May 11, 2026, 02:53 AM UTC
- investigating May 11, 2026, 01:05 AM UTC
Dear Customer Since 19:40 GMT - 5 we are having problems with PSE_AVANZA COLOMBIA in COLOMBIA for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_NO_CONNECTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 11, 2026, 02:53 AM UTC
Dear Customer, Since 20:22 hs. the problem has been solved,SE_AVANZA COLOMBIA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor May 9, 2026 Degradation with Payment ADDI in COLOMBIA 3h ADDI
Started May 09, 2026, 10:27 PM UTC· resolved May 10, 2026, 01:28 AM UTC
- investigating May 09, 2026, 10:27 PM UTC
Dear Customer Since 17:00 GMT - 5 we are having problems with ADDI in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 10, 2026, 01:28 AM UTC
Dear Customer, Since 20:00 GMT-5. The problem has been solved, ADDI in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor May 9, 2026 Degradation with Payment NEQUI in COLOMBIA 2h 10m Nequi
Started May 09, 2026, 09:44 PM UTC· resolved May 09, 2026, 11:54 PM UTC
- investigating May 09, 2026, 09:44 PM UTC
Dear Customer Since 15:30 GMT - 5 we are having problems with NEQUI in COLOMBIA for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 09, 2026, 11:54 PM UTC
Dear Customer, Since 17:30 GMT-5 the problem has been solved, NEQUI in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor May 8, 2026 Degradation with Payment BRE-B in COLOMBIA 1d 19h BRE-B REDEBAN
Started May 08, 2026, 01:05 AM UTC· resolved May 09, 2026, 08:10 PM UTC
- investigating May 08, 2026, 01:05 AM UTC
Dear Customer Since 19:40 GMT - 5 we are having problems with BRE-B in COLOMBIA for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 09, 2026, 08:10 PM UTC
Dear Customer, Since 13:00 GMT-5. The problem has been solved, BRE-B in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor May 6, 2026 Degradation with Payment Bre-b Colombia 1h 53m BRE-B REDEBAN
Started May 06, 2026, 06:35 PM UTC· resolved May 06, 2026, 08:29 PM UTC
- investigating May 06, 2026, 06:35 PM UTC
Dear Customer Since 13:21 GMT - we are having problems with BRE-B in Colombia for PayU platform, declined ransactions increased, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 06, 2026, 08:29 PM UTC
Dear Customer, Since 15:20 GMT-5 the problem has been solved, BRE-B in Colombia for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Minor May 6, 2026 Degradation with Payment ACH PSE - NEQUI Colombia 1h 59m ACH-PSE
Started May 06, 2026, 06:29 PM UTC· resolved May 06, 2026, 08:28 PM UTC
- investigating May 06, 2026, 06:29 PM UTC
Dear Customer Since 13:21 GMT - we are having problems with PSE_AVANZA in Colombia for PayU platform, transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER and ABANDONED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 06, 2026, 08:28 PM UTC
Dear Customer, Since 15:20 GMT-5 the problem has been solved, ACH-PSE NEQUI in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.