Resolved after 1 hour 48 minutes, affecting PSE AVANZA, on May 11, 2026.
Dear Customer, Since 20:22 hs. the problem has been solved,SE_AVANZA COLOMBIA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating May 11, 2026, 01:05 AM UTC
Dear Customer Since 19:40 GMT - 5 we are having problems with PSE_AVANZA COLOMBIA in COLOMBIA for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_NO_CONNECTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 11, 2026, 02:53 AM UTC
Dear Customer, Since 20:22 hs. the problem has been solved,SE_AVANZA COLOMBIA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
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