PayU Latam incident

Degradation with Payment PSE_AVANZA COLOMBIA

Minor Resolved View vendor source →

PayU Latam experienced a minor incident on May 11, 2026 affecting PSE AVANZA, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 01:05 AM UTC
Resolved
May 11, 2026, 02:53 AM UTC
Duration
1h 48m
Detected by Pingoru
May 11, 2026, 01:05 AM UTC

Affected components

PSE AVANZA

Update timeline

  1. investigating May 11, 2026, 01:05 AM UTC

    Dear Customer Since 19:40 GMT - 5 we are having problems with PSE_AVANZA COLOMBIA in COLOMBIA for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_NO_CONNECTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

  2. resolved May 11, 2026, 02:53 AM UTC

    Dear Customer, Since 20:22 hs. the problem has been solved,SE_AVANZA COLOMBIA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.