Resolved after 1 hour 53 minutes, affecting BRE-B REDEBAN, on May 6, 2026.
Dear Customer, Since 15:20 GMT-5 the problem has been solved, BRE-B in Colombia for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating May 06, 2026, 06:35 PM UTC
Dear Customer Since 13:21 GMT - we are having problems with BRE-B in Colombia for PayU platform, declined ransactions increased, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 06, 2026, 08:29 PM UTC
Dear Customer, Since 15:20 GMT-5 the problem has been solved, BRE-B in Colombia for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
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