Resolved after 26 minutes, affecting Movii Visa and Movii Mastercard, on June 30, 2026.
Dear Customer, Since 10:00 GMT - 5 the incident has been resolved, MOVII in COLOMBIA for the PAYU platform is operational and functional. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating Jun 30, 2026, 02:58 PM UTC
Dear Customer Since 09:30 GMT - 5 we are having problems with MOVII in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Jun 30, 2026, 03:25 PM UTC
Dear Customer, Since 10:00 GMT - 5 the incident has been resolved, MOVII in COLOMBIA for the PAYU platform is operational and functional. Sincerely, PayU customer service.
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