PayU Latam incident

Degradation with Payment ACH-PSE BANCOLOMBIA in COLOMBIA

Minor Resolved View vendor source →

PayU Latam experienced a minor incident on May 22, 2026 affecting ACH-PSE and PSE AVANZA, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2026, 10:48 PM UTC
Resolved
May 22, 2026, 11:36 PM UTC
Duration
48m
Detected by Pingoru
May 22, 2026, 10:48 PM UTC

Affected components

ACH-PSEPSE AVANZA

Update timeline

  1. investigating May 22, 2026, 10:48 PM UTC

    Dear Customer Since 17:30 GMT - 5 we are having problems with ACH-PSE BANCOLOMBIA in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

  2. resolved May 22, 2026, 11:36 PM UTC

    Dear Customer, Since 18:25 GMT-5 the problem has been solved, ACH-PSE BANCOLOMBIA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.