Resolved after 3 hours, affecting ADDI, on May 9, 2026.
Dear Customer, Since 20:00 GMT-5. The problem has been solved, ADDI in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating May 09, 2026, 10:27 PM UTC
Dear Customer Since 17:00 GMT - 5 we are having problems with ADDI in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 10, 2026, 01:28 AM UTC
Dear Customer, Since 20:00 GMT-5. The problem has been solved, ADDI in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
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