PayU Latam incident
Degradation with Payment CREDIBANCO COLOMBIA
PayU Latam experienced a minor incident on May 11, 2026 affecting Credibanco Visa and Credibanco Mastercard, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 11, 2026, 11:03 PM UTC
Dear Customer Since 17:50 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved May 11, 2026, 11:46 PM UTC
Dear Customer, Since 18:05 hs GMT - 5. the problem has been solved, CREDIBANCO in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.